Marcia Garnett

Experience

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  Follett Higher Education Group

  Aug 2009 - Jul 2010

  Customer Service Representative

  • Corresponded with and assisted customers • Encouraged a positive customer service environment • Secured financial information• Maintained and balanced money within possession during store hours

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  Communities In Schools of Central Texas

  Aug 2011 - Aug 2012

  Mentor/Tutor

  • Assessed and mentored students with academic, behavioral, and social needs • Collaborated with a small team of CIS staff to meet student performance goals • Connected students and families with community resources• Coordinated and organized a service-learning project to promote community involvement

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  Texas State University

  Jul 2012 - Jun 2013

  Graduate Research Assistant

  • Edited 1,500+ guides used as an integral part of academic decisions for 5000+ students • Collaborated with Advising Supervisors to develop guides• Prioritized and edited guides to meet departmental outcomes and standards• Maintained a thorough record of the status of guides to support departmental outcomes

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  Center for the Studies of the Southwest at Texas State University

  Aug 2012 - Dec 2012

  Nonfiction Editor Intern

  • Edited approved nonfiction essays for Southwestern American Literature • Reviewed Texas and southwestern literature and published two reviews in academic journals • Formatted publications in InDesign using a house style guide.

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  Polycom

  Jun 2013 - Mar 2019

  • Collaborated with a team of writers to design and incorporate an Information Architecture• Utilized documentation coding and creative documentation software to produce hardware and software release documentation. • Managed sets of documentation for product and software releases• Designed and edited graphic material for documentation in CorelDraw and Adobe Illustrator• Worked with subject matter experts to create user documentation for Voice, Video, and Solution products • Authored and revised product documentation for software and hardware releases• Managed documentation sets for product and software releases• Designed and edited graphic material for documentation in CorelDraw and Adobe Illustrator• Published user documentation on Polycom’s Support Site• Worked with subject matter experts to create user documentation for Voice, Video, and Solution products

  • Senior Technical Writer

    Mar 2017 - Mar 2019

  • Technical Web Writer/Editor

    Jun 2013 - Mar 2017
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  Emerald Garnett Editing

  Jan 2018 - now

  Freelance Editor and Owner

  As an editor, I am here to help novelists, poets, small business owners, and graphic artists produce only the best content that will lead others to promote and hype up you and your work for all the right reasons.

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  Poly

  Mar 2019 - Nov 2022

  • Lead a team of globally-dispersed writers in managing and creating documentation for software and hardware development projects.• Collaborates with peer manages to evaluate, establish, and implement processes and procedures for a collective documentation team. • Consult and collaborate with product and program managers to assess documentation requests and how documentation can meet internal and external customer needs. • Mentor, evaluate, and coach senior and mid-level writers to accomplish team and personal goals, set project priorities, and meet release documentation requirements. Show less • Lead a team of globally-dispersed writers in creating documentation for software and hardware development projects.• Create and maintain detailed document project plans that contain project requirements, scope, and dates for documentation related to an engineering program.• Collaborate with subject matter experts to create and refine user and administration documentation for Voice, Video, and Cloud Infrastructure products in Open SIP, Skype for Business, Microsoft Teams, BroadSoft, Zoom, and Amazon deployments.• Collaborate with a team of writers on an Information Architecture team to design and incorporate a standard content model and basic taxonomy.• Use DITA and Adobe Illustrator to produce hardware and software release documentation.• Train newly-hired writers on team and company processes, including DITA guidelines, content reuse, Jira practices, archival and approval processes, HTML publishing, and technical writing ideology.• Create and revise documentation for internal team processes and train team members on using new or revised processes. • Assist in troubleshooting numerous documentation coding, HTML publishing, and collaborative communication issues with team members. Show less

  • Manager

    Feb 2022 - Nov 2022

  • Senior Technical Writer

    Mar 2019 - Feb 2022
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  HP

  Nov 2022 - now

  Technical Publications Manager

  • Lead a team of globally-dispersed writers in managing and creating documentation for software and hardware development projects.• Collaborate with peer managers to evaluate, establish, and implement processes and procedures for a collective documentation team. • Consult and collaborate with product and program managers to assess documentation requests and how documentation can meet internal and external customer needs. • Mentor, evaluate, and coach senior and mid-level writers to accomplish team and personal goals, set project priorities, and meet release documentation requirements. • Track trade, regulatory, environmental, trademark, and legal requirements for technical documentation and ensure documentation adheres to requirements. • Collaborate with technical illustrators and compliance representatives to create, review, and update spreadsheets and documentation that outlines all the regulatory requirements for integrating Poly products into HP manufacturing channels.• Collaborate with product managers and operational product engineers to track bill of material changes and costs associated with documentation changes and regulatory requirements.• Collate project information into weekly status reports that are shared with internal stakeholders.• Manage a team of technical writers after the impact of workforce reductions and adjusting resource allocations accordingly.• Manage a team during company integration efforts, including content management migrations, product recertifications, support site integration, and all the complexities that occurred with these projects.• Collaborate with fellow managers to coordinate projects, standardize processes, discuss managerial tasks and concerns, and share valuable knowledge.• Acting as managing sponsor for the Information Architecture team, creating a charter, outlining priorities with the team lead, and coordinating training sessions. Show less