Karolien Berger

Experience

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  Various

  Sept 2009 - Aug 2013

  Voluntary work

  - Tutor Economics & Mathematics for high school students- Editing & writing for student magazine

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  Sint-Ludgardisschool

  Sept 2009 - Aug 2010

  Teacher of Mathematics and Information Science
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  United Nations

  Apr 2012 - Jun 2012

  Intern at UNRIC
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  Argenta

  Jun 2012 - Sept 2013

  Business Insurance analyst

  Argenta is a Belgian bank that also operates in the Netherlands and Luxembourg. They are currently the sixth bank in the Belgian market. Argenta wants to be the go-to bank and insurer for families and individuals who value sustainable financial advice, without frills.As business insurance analyst, I have:• Conducted analyses related to life insurance projects and products;• Assisted in project management and test strategy;• Expanded my knowledge about bank & insurance products and project management. Show less

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  Vanbreda Risk & Benefits

  Sept 2013 - Nov 2015

  Account Manager SMEs

  Vanbreda Risk & Benefits is Belgium's largest independent insurance broker and risk consultant. They advise companies, public and social institutions and entrepreneurs in all areas of insurance, risk management and employee benefits. I joined their Commercial & Private Lines division as Account Manager Small and Medium Enterprises. As part of this team, I had the opportunity to deepen my knowledge about insurance and to:• Manage and maximize insurance portfolio of SMEs, focused on life and non-life insurance products;• Compile risk assessment analyses and sales offers for clients and prospects;• Set up projects to penetrate new markets and create new products. Show less

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  Cigna Health Benefits

  Nov 2015 - Mar 2019

  Cigna is one of the leading global health insurance organizations. Cigna Health Benefits offers tailored health insurance and employee benefits programmes for IGOs, NGOs, international businesses and their globally mobile employees. During my time at Cigna, the following milestones were achieved:• Shift from paper claiming towards ‘smart claiming’ online and via app;• Improved customer experience and digital customer journeys;• Introduction of Telehealth and a full-blown Health & Wellbeing offering.As Client Specialist and later Client Manager, I managed the healthcare plans of several International Organisations (eg. United Nations and UNICEF), covering > 100.000 members worldwide. My focus was on: • Consultative guidance as focal point towards (future) clients;• Problem solving and internal collaboration with operations, legal and marketing;• Analyses on plan performance, KPIs and SLAs;• Project work to increase efficiency and contain costs both internally and at the clients’ end. Show less

  • Client Manager International Organisations

    Jan 2017 - Mar 2019

  • Client Specialist

    Nov 2015 - Dec 2016
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  TUI

  Apr 2019 - Dec 2020

  TUI is the largest leisure, travel and tourism company in the world. TUI Aviation encompasses the five TUI airlines. I joined TUI Aviation’s Supplier Management & Procurement department, responsible for all aviation procurement projects & contract negotiations. The department manages > 500 aviation suppliers and over 1000 contracts, resulting in an external spend of €1.2 billion annually. The main responsibilities of my team and I included: • Insurance management: designed and implemented an integrated insurance claims process, recovering $5 million in 6 months;• Focal point and responsible for the department’s insurance and risk management, supplier performance, data & analytics, quality of business cases, digital transformation & business process improvement;• Project management and support in multiple overarching change projects: organizational design & strategy, spend analyses, Covid-19 vaccine logistic readiness (cargo) and Brexit contract readiness. Show less

  • Manager of Business Performance and Development

    Apr 2019 - Dec 2020

  • Manager of Projects, Data and Processes

    Apr 2019 - Dec 2019
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  Capco

  Jan 2021 - Sept 2023

  Capco is a leading global provider of integrated business and technology consulting, I exclusively focused on the financial services and insurance industry. With 5000+ employees and 27 global offices, Capco leans on unrivalled industry and domain expertise. As pioneers of new ways of transforming operational capability and efficiency, we help our clients successfully innovate, increase revenue, reduce costs, manage risk and regulatory change.

  • Manager Consultant

    Apr 2022 - Sept 2023

  • Senior Consultant

    Jan 2021 - Mar 2022
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  NN

  Sept 2023 - now

  Product Owner Digital Broker Experience