Duncan Chappell

Experience

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  London School of Economics

  Jul 1998 - May 1999

  Library Assistant

  • Responding to research enquiries from staff, researchers and students• Manning of service and enquiry desks, and other customer service duties• Creation and management of online course reading lists via library management system• Quality assurance, target monitoring, and statistical reporting to management

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  National Portrait Gallery

  May 1999 - Aug 2001

  Archives and Library Assistant

  • Responding to research enquiries from curators, researchers and the public• Preparation, indexing and handling of archive material• Providing excellent customer service and invigilating the archives reading room• Providing inductions for individual and group researchers• Database design, construction and management• Retro-conversion of card catalogues and indexes

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  Scottish Civic Trust

  Aug 2002 - Aug 2005

  Digitisation Manager

  • Lead responsibility for managing a Historic Scotland-funded project to digitise the Trust’s archives and picture library and to design a public portal. Write project and design briefs, develop funding bids, set SMART targets, liaise with contractors, undertake piloting and user-testing, manage budgets and accounts, perform due diligence and copyright clearance, demonstrate cost/benefit and returns on investment, evaluate outputs, market and promote the resource, and calculate risk and success measures• Conducting market research into the needs and requirements of users both existing and potential, including focus groups• Developing effective relationships with designers and other contractors to deliver the project on time and on budget• Monitoring outcomes and progress against targets, and reporting to funders and internal management• Ensuring legislative compliance throughout, including data protection and freedom of information, and undertaking risk assessments for orphan works• Responding to research enquiries from both the press and general public• Web authoring and design in HTML, XML and CSS. Database design, construction and management• Constructing metadata and thesauri , and indexing using controlled vocabularies• Undertaking quality control of digitised images Show less

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  City of Glasgow College

  Aug 2005 - Jun 2006

  Digital Librarian

  • Proactively contributing to the library’s Senior Management Team, and to both strategic and operational planning for the service• Representing the library at both internal and external committees and working groups• Deputising for the Chief Librarian as required• Leading the development of digital content and learning objects for the library’s website and VLE course, aligned to the institution’s learning and study skills strategies• Developing and managing the digital library in response to the needs and expectations of learners and other stakeholders• Leading the management and evolution of the LMS and other ICT assets• Building relationships with both academics and learners in order to develop the library’s collections and services in a student-centred way• Working with tutors to develop and deliver curricula-embedded workshops in study skills and digital literacies• Managing the library’s Flexible Learning Area and other facilities and spaces• Line management, including recruitment, performance review, pastoral care and training• Managing a devolved budget Show less

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  Glasgow School of Art

  Jun 2006 - now

  Librarian & Collections Manager

  • Planning library services and collections at both the strategic and operational level to ensure they respond effectively to the changing needs of learners, researchers, the institution, industry partners, and other stakeholders• Evaluating the delivery of services through benchmarking, establishing targets, monitoring of outcomes, data analytics, soliciting feedback, and reporting to the Head of Learning Resources• Relationship-building across the institution, but particularly with academics, students, researchers, and external stakeholders• Representing the library on internal committees and working groups such as Academic Panel, Boards of Study, Regional Expert Group, Strategic Plan Reference Group, Student/Staff Consultative Committees, Library Senior Management Team and the Student-Library Forum• Contributing to and influencing local and national initiatives in arts documentation and provision by participating in professional networks and communities of practice such as ARLIS NCC, Scottish Visual Arts Group, and SCURL. Presenting to academic and professional conferences and journals• Leading the Collections and Academic Liaison Team to develop and deliver curricula-aligned workshops and learning materials, both analogue and digital• Leading the CAL team to manage and develop the library collections, both print and electronic• Leading the CAL team to support research activity across the institution• Line management, including recruitment, career review, pastoral care, training, delegation, and mentoring• Managing projects initiated through both internal and external funding streams• Managing a devolved collections budget and working with others to plan and monitor expenditure• Ensuring and advising on compliance with legislation such as copyright, data protection, freedom of information, and health and safety Show less