Hazel Adie

Experience

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  JD Wetherspoon

  Jun 2017 - Aug 2021

  Bar Associate

  - Delivering quality food and beverage service to guests, quickly.- Serving each guest with sincere, positive, pleasant and enthusiastic attitude.- Processing cash, credit card, and voucher payments through Zonal EPoS system.-Confirming customers ages for alcohol service and discontinuing service to intoxicated guests.

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  Apex Hotels

  Aug 2021 - now

  As Cluster Restaurant and Bars Manager I work across three 4* hotels in Edinburgh City center; Consisting of three restaurants and bars and 13 different conference spaces, three of which also have their own bars which can be opened dependent on business needs. Within the department I have sole responsibility for our smallest location, reporting directly to the HOD. I am also the lead manager for breakfast service across all three properties along with providing support to the Conference and Events arm of the department when needed. My day-to-day duties include: -Ensuring that all the administration, cash control, stock control and security procedures are adhered to by self and team members. -Entering requisitions and placing orders via Procure Wizard. -Joint responsibility for the creation of a weekly rota for 100 employees including casual staff with variable availability. -Updating time and attendance data based on employee clock-in/clock-out times through the Fourth application on a weekly basis. -Monitoring lateness and absences and following procedures to record and investigate patterns of absence as laid out by Apex Hotels. -Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas. -Supporting the Conference and Events arm of the Food and Beverage department with staffing and operational needs. -Assisting the HOD with recruitment by conducting interviews and work trials. -Responding to audits that are completed by the company to ensure continual improvement is achieved.- Continual improvement and training within the department and supporting the supervisory team in best practices when carrying out on the job training. Show less -Responsible for the day to day smooth running of operations while on shift.-First point of contact for all guest queries and complaints.- Leading the front desk team, delegating tasks and ensuring they are carried out to high standard.- Coordinating with other departments particularly Housekeeping and Food and Beverage to ensure in-house guests and conference and events clients have a satisfying experience once they have left reception.- Resolving maintenance issues by coordinating with the appropriate department or where necessary, resolving the issue personally.- Maintaining good records of all safe access and ensuring all cash flow through reception is documented to reduce opportunity for variance and investigating any that do occur.- As a departmental trainer I also took on responsibility for on the job training of new employees, assisting them in completing all necessary steps before the end of their 3 month probationary period. Show less

  • Cluster Restaurant and Bars Manager

    May 2022 - now

  • Duty Manager

    Aug 2021 - May 2022