Gabriel Petribu Faria

Experience

• 

  Offerwise

  Jul 2017 - Jun 2022

  • Account manager of Offerwise's established top client, which represents 10% of company's total billing.• Lead communication with managers and heads of other areas inside company.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Produced directly reports to company's COO.• Oversee top performance members and team leaders and help them extract best of their teams and projects through one a one feedbacks and daily instructions.• Leaded a 15 international member team including project managers, data processing analysts and programmers.• Led international expansion efforts by spending one month in Mexico to successfully establish a new physical office, orchestrating first-round hirings, and facilitating comprehensive training programs for new employees.• Created new internal processes in order to maintain quality on delivering while there was a significant increase in demand (during COVID-19 time).• Coached team members in techniques necessary to complete job tasks and increasing confidence in their speech.• Close contact, personal and through e-mails/phone calls, with LATAM clients on different languages (Spanish, Portuguese and English).• Conducted various NPS surveys. Show less

  • Operations Manager

    Jun 2019 - Jun 2022

  • Project Manager

    Jul 2017 - Jul 2019
• 

  Meta

  Jun 2022 - Mar 2023

  Partner Solutions Specialist

  • Management of operational needs and issues; • Responsible for the LATAM and NORAM escalation process for the Community Partnerships team; • Support Community Partnerships LATAM organizations and worked together with Strategic Partner Managers and other internal stakeholders to ensure that partners have the best possible experience on both platforms (FB and IG); • Proactive creator of global content series dedicated to partners

• 

  EstrelaBet

  Sept 2023 - Dec 2024

  • Oversee and manage key affiliate partnerships and accounts to drive revenue and growth within the affiliate market.• Maintain and expand the company's affiliate network to increase brand visibility and drive customer acquisition.• Provide valuable suggestions and insights to improve internal products and services.• Analyze client feedback to create actionable plans that enhance product offerings and customer satisfaction.• Demonstrate cross-functional team guidance and aligning efforts with strategic objectives. Show less

  • Manager of Customer Success

    Jul 2024 - Dec 2024

  • Key Account Management Coordinator

    Sept 2023 - Jul 2024
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  Offerwise

  Dec 2024 - now

  Head of Operations LATAM