Marc Morris

Experience

• 

  CAPPUCCINOS INC LTD

  Jan 2006 - Feb 2009

  General Manager

  • Responsible for Wonderboom Branch, reporting to the Owners, managing daily turn over, customer service and supplier payments• Managed team of 3 Managers and 30 Staff members• Responsible for store turn over• Responsible for daily payments to suppliers• Implemented an incentive system for staff members to improve turnover• Responsible for customer service and product knowledge according to head office directives• Developed a technique for hiring new staff members• Responsible for staff training in customer service and product knowledge Show less

• 

  Sly Creative

  Mar 2009 - Jul 2011

  Project Manager

  • Managed company projects to ensure delivery on deadline, within scope and budget.• Managed company finances

• 

  Digital Planet

  Jul 2011 - Oct 2012

  Key Account Manager

  • Managed e-commerce platforms for global technology partners. • Extensive eCommerce management, from campaign briefs, to digital media strategy, through to implementation, and post campaign reporting. • Developed quarterly digital marketing campaigns, to increase conversion rates and revenue targets on industry leading technology platforms. • Developed direct marketing mailers and targeted social media campaigns to deliver relevant product deals, to key customers, that improved customer click-through rates, engagement, and monthly revenue.• Optimized SEO to improve search ranking, and deliver relevant search results to customers. Show less

• 

  Isobar

  Aug 2012 - Oct 2014

  Account Manager

  • Managed blue-chip accounts. • Developed innovative digital experiences, on owned platforms, that would drive customer engagement and deliver positive return on investment.• Developed digital marketing strategies to deliver targeted campaigns on owned, earned and paid media platforms.• Employed project management methodologies and effective communication techniques, to clearly communicate key deliverables, deadlines and measures of success. • Improved customer engagement on client platforms year-on-year. Show less

• 

  Helm

  Nov 2014 - Mar 2022

  • Lead the product development of two chat based platforms that enable Africa’s leading entertainment company to deliver AI driven customer service. • Actively engage with product owners to develop a product vision and strategy, and prioritise the product backlog to deliver maximum business value. • Employ data driven decision-making to improve the customer experience. • Develop an understanding of NLU technology by analysing user utterances, grouping them into intents and training NLU models. Show less • Managed multinational banking and telecommunications clients. • Collaborated with cross-functional teams of UX designers, developers, strategists and project managers, to design and develop user-centric digital experiences. • Engaged with business stakeholders, to understand business goals and strategic objectives, and identify business problems, and elicit product requirements. • Employed a full range of business analysis skills, agile scrum methodologies and product management capabilities. • Played an integral part in establishing product goals and developing objectives, in order to measure product success and determine the business value.• Worked with the finance and operations team to develop product budgets and resource forecasting, to ensure products are delivered on time, and within budget. Show less

  • Product Manager

    Sept 2018 - Mar 2022

  • Client Partner

    Nov 2014 - Sept 2018
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  IKhokha

  Apr 2022 - now

  • Product Manager at iKhokha

    Aug 2023 - now

  • Product Owner

    Apr 2022 - now