Florin Lucian Ciubotariu

Experience

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  TWEENCALL

  Apr 2010 - Apr 2011

  Supervisor

  Provide daily leadership to customer service staff.Monitor and coordinate the work of the team. Critically analyse information, monitor performance and make recommendations for continuous improvement to meet targets.Prepare and present reports and management information relating to performance, budgets and any other aspect of the team’s work

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  Telekom Romania

  Sept 2011 - Jan 2017

  Analyse business requirements in order to determine their impact in the eBusiness systems.Analyse the technical requirements and the existing system architecture in order to provide efficient solutions for implementation; The solution can be represented by new interfaces between systems or changes applied to existing ones.Evaluate the changes applied to other systems in order to determine their impact in eBusiness systems.Communicate with all involved departments in order to align the proposed solution with the business requirements.Create and document the technical requirements that are provided to the development team.Propose temporary or permanent solutions to ensure a good performance of the eBusiness systems.Inform the internal customer/beneficiary about the estimated implementation time and obtain the necessary information in order to fulfill assigned tasks according to the delivery plan.Facilitate access for colleagues to technical knowledge, experience, implementation methods, standards and procedures in order to improve the quality of work at team level.Inform my superiors and the beneficiaries about the status of assigned tasks, periodically and at request, with purpose of handling efficiently the department's resources. Show less

  • eBusiness Systems Analyst

    Nov 2015 - Jan 2017

  • Complaints Handling Specialist

    Dec 2013 - Oct 2015

  • Customer Care Specialist

    Sept 2011 - Nov 2013
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  Capgemini

  Feb 2017 - May 2019

  Online System Analyst @ Vodafone Romania

  Analyse business requirements and determine their impact in the Online ecosystem.Work together with the Solution Architects and other Systems Analysts to sketch a high-level solution.Provide technical requirements and participate in the analysis & design phase.Review and approve the functional & design documentation provided by the vendor.Review the implementation effort provided by the vendor.Support the testing team during the test cases elaboration and during the testing phase.Work together with Level 2 and Level 3 support teams to fix production defects. Show less

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  SII Romania

  May 2019 - Nov 2022

  IT Analyst @ JTI (Japanese Tobacco International)
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  JTI

  Nov 2022 - now

  • Process Expert Manager

    May 2025 - now

  • Process Analyst Manager

    Nov 2022 - Apr 2025