Katerina Ruseva

Experience

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  BG Lifeguards

  Jun 2008 - Aug 2009

  Consultant

  Advising clients (potential participants in the Work and Travel USA program); documents preparation; organizing job interviews (between participants and US employers)

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  Fletcher Lynd Inc

  Sept 2009 - Dec 2012

  Consultant

  In this role, I provided comprehensive consultancy services to clients interested in the Work and Travel USA program, enhancing their experience and preparation for international opportunities.• Advised clients on participation in the Work and Travel USA program, enhancing their understanding and readiness.• Prepared essential documentation to facilitate client applications and program processes.• Organized job interviews between participants and U.S. employers, streamlining the hiring process.• Leveraged skills in guest services, client services, and travel sales to optimize client interactions and outcomes. Show less

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  Tilllate.com

  Oct 2010 - May 2011

  Photographer

  Generating images from party events; digitally developing photos (photoshop) in order to meet quality recommendations; creating report album and uploading developed report material.

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  Graffiti-BBDO Advertising Agency

  Dec 2010 - Jan 2011

  Copywriter Intern

  Generating ideas; visualizing them via digital presentation; campaign planning and project release.

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  Winners Model Agency

  Feb 2011 - May 2011

  Photographer

  Taking work-of-art photos for casting and fashion photo sessions.

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  Bellevue Wine and Spirits

  Jul 2011 - Oct 2011

  Sales Associate

  As a Sales Associate, I specialized in providing exceptional customer service, educating customers about our diverse wine selections, and enhancing their purchasing experience.• Provided expert advice to customers on a wide range of wines, highlighting features and suitability.• Enhanced customer engagement through knowledgeable and tailored wine recommendations.• Assisted in managing inventory and displaying products to maximize visual appeal and accessibility.• Developed strong client relationships through attentive service and reliable wine expertise. Show less

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  Inn Season Resorts

  Jul 2011 - Sept 2011

  Contract Specialist

  In my role as a Contract Specialist, I was instrumental in generating new business for time-share properties, combining direct advertising strategies with effective consultation.• Generated potential time-share contracts through targeted direct advertising campaigns.• Consulted with clients to understand their needs and promote suitable time-share opportunities.• Assisted in the design and implementation of marketing materials to attract new contractors.• Maintained accurate records of client interactions and contract details, ensuring compliance and service excellence. Show less

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  Diplomat Plaza Hotel & Resort

  Jul 2012 - Aug 2012

  Marketing and Sales Trainee

  As a trainee, I immersed myself in marketing and sales, contributing to the development and execution of marketing strategies for the hotel and resort.• Conducted marketing research to inform strategic decision-making.• Collaborated in the development and execution of a comprehensive marketing strategy.• Created and updated work calendars to align with marketing plans and event schedules.• Engaged in copywriting for various advertising materials, enhancing brand communication.

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  A-Z Solutions Ltd.

  Jan 2013 - Aug 2013

  Technical Assistant

  Supported technical and administrative operations, contributing to improved organizational efficiency and process optimization.• Streamlined document management systems, enhancing organizational efficiency.• Managed inventory and procurement of technical supplies, reducing costs.• Assisted in marketing campaigns and copywriting, improving content delivery and reach.• Supported senior technicians in managing complex projects, ensuring timely completions.• Organized office schedules and client appointments, improving workflow and client satisfaction.• Provided critical support during technology upgrades and installations, minimizing downtime. Show less

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  Xperiencerio

  May 2014 - Dec 2020

  As Project Manager, I spearheaded client events and activities, driving sales and enhancing the overall event experience through strategic budgeting and creative marketing.• Managed budgeting, sales, production, and execution of customized client activities and events.• Negotiated with providers to secure favorable terms and improve service offerings.• Maintained strong service provider relationships to support event success.• Enhanced customer relations by personalizing event programs to meet specific client needs.• Created unique and memorable client experiences, increasing client loyalty.• Developed marketing materials using Adobe Photoshop and PowerPoint to boost event engagement. Show less As Operations Manager, I was instrumental in optimizing event operations and enhancing client support, focusing on operational efficiency and effective service delivery.• Developed operational schedules to optimize staff productivity and event flow.• Fostered strong relationships with service providers to ensure quality event support.• Provided direct client assistance to ensure satisfaction during events.• Oversaw execution and monitoring of event operations to meet organizational goals.• Implemented process improvements to enhance operational efficiency and client satisfaction. Show less

  • Project Manager

    Dec 2015 - Dec 2020

  • Operations Manager

    May 2014 - Dec 2015
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  TaqTaq

  Jan 2021 - Aug 2021

  Community Manager

  As Community Manager, I led the strategic engagement initiatives to boost community interaction and support brand growth through targeted social media campaigns and events.• Maintained and developed relationships within the community to enhance brand loyalty.• Promoted and sold B2B app solutions, including corporate training services.• Managed organization of events aimed at boosting brand awareness.• Analyzed community sentiment and engagement to guide communication strategies.• Monitored and reported on community feedback and online reviews. Show less

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  Brummie Luxury Estate

  Mar 2021 - Nov 2022

  Real Estate Broker & Guest Relations Manager

  As both Guest Relations Manager and Real Estate Broker, I excelled in managing high-end guest services and real estate transactions, ensuring seamless operations across the board.• Developed and executed upscale client service strategies that enhanced guest loyalty.• Coordinated exclusive services such as yacht and helicopter rentals, enhancing guest satisfaction.• Oversaw financial transactions and property listings, increasing sales volume.• Facilitated smooth check-in and check-out processes, significantly reducing wait times.• Managed property showings and negotiations, increasing property closings.• Trained and supervised a team, focusing on service excellence and professional growth. Show less

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  Brummie Lines

  Feb 2022 - Nov 2022

  Logistics Manager

  In this part-time role, I expertly managed logistics for high-profile events, ensuring seamless transportation services for participants and VIP guests.• Organized transportation logistics for major events including "Carnaval das Artes" and "Carnival Parade - Sector 5 VIP section."• Supervised operations to ensure timely execution of booked transport services.• Provided reception for clients and guests, presenting customized programs on demand.

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  Iliveglobal

  Nov 2022 - Aug 2024

  Commercial and Guest Service Assistant

  In my latest role, I've lead efforts to enhance the quality and efficiency of guest experiences, focusing on leveraging technology to streamline service delivery. My strategic initiatives in commercial operations have boosted client satisfaction and operational productivity.• Spearheaded the integration of CRM systems to improve customer engagement and retention.• Enhanced online booking processes, increasing efficiency and customer satisfaction.• Managed a team to optimize guest service delivery, improving guest retention.• Implemented a guest feedback system that reduced complaint resolution time.• Negotiated with service providers to enhance the guest experience while maintaining budget controls.• Led crisis management efforts, preserving the company's reputation during emergencies. Show less