Clifford Jones, PMP

Experience

• 

  United States Air Force

  Jul 2007 - Jan 2015

  - Responded to/tracks trouble calls; isolates faults and initiates corrective actions for hardware & software issues- Provided e-mail, Standard Desktop Configuration, and Technical Compliance Network Order (TCNO) support- Comm maintanance controller, provided first look configured mx/management of 48 FW Info Technology assets worth $14M- Tracked/Coordinated/Monitored logistics on ASIs/Change Requests & CATs for RAF Lakenheath, RAF Feltwell and Mildenhall - Directed global Info Technology (IT) support of Special United States Liaison Advisor, Korea (SUSLAK), ROK- Supported comm for joint force ldrship Combines Forces Command (CFC), United States Forces Korea (USFK)- Provided tech guidance on 18 voice/data circuits connecting 1.3K users/19 GSUs across the Korean Peninsula- Coordinated duties of 4 pers without clearances to secure areas; maintains ops at $5.5M motorpool/mailroom - Provided computer support & serves as liaison between the INOSC/Det 3 and 7.4K JBLM network customers- Managed customer network account databases; deployed, updated, and maintained Standard Desktop Configuration- Implemented network security software updates; responded to malicious logic infections & reported cyber attacks- Troubleshot/corrected computer hardware/software malfunctions impacting the Wing's combat airlift mission - Maintained $28M, 10K-line Multi-Function Switch (MFS) sptg PACOM, western CONUS, and 7K base users- Provided telecommunications support to 62 AW, 446 AW, Western Area Defense Sector, and 14 tenant units- Maintained $1.75M DoD/commercial trunking including Executive Airlift Communications Network (EACN)- Installed and maintained $1M secure telephone eqpmt, electronic business sets & single-line phone instruments

  • Communications Focal Point Supervisor

    Aug 2014 - Jan 2015

  • Information Technology Operations Supervisor

    Jul 2013 - Aug 2014

  • Client System Technician

    Aug 2010 - Jul 2013

  • Voice Network Systems Apprentice

    Jul 2007 - Jul 2010
• 

  United States Air Force

  Feb 2016 - now

  - Integrated and developed operational cyber teams to conduct project requirements and mission assurance for $21.5M network upgrades- Modernized $3M weather system platform; designed Information Technology solution, collaborated with US and host nation stakeholders, eliminated 2-year gap within budget and on schedule- Directed configuration of 4,000 network components and forged a Qatari partnership--resulting in the successful relocation of the US Embassy ahead of schedule, ensuring expanded support for 15,000+ expats- Drove the first 5G network install for an overseas US headquarters, negotiated with Qatari state for project approval, footprint and materials for $5M towers and equipment. Saved US headquarters $15M Show less - Directed Air Force base communication requirements by identifying, scoping, developing, managing implementation of technical solutions, and process improvement through continuous due diligence- Coordinated present & future IT development requirements for multi-year (2021-2027) military contracts and projects with budgets exceeding $145M as subject matter expert- Led a $330M hospital design project; validated IT requirements, reviewed plans, and identified errors to eliminate build delay and ensured Department of Defense compliance- Oversaw storage area network upgrade and prepared location for future expansion by coordinating the installation of $1.1M of Fiber optic cable and >100 CCTV cameras Show less - Supervised 26 technicians to resolve operations for the largest section in the unit, closed 3K tickets at an average rate of 5 days versus Air Force 12-day average, Accomplished #1 in region from 2016 -2018- -Responded to and tracked trouble tickets; corrected faults and initiated corrective actions for hardware and software issue on a network that supported 6000 users- Provided 24-hr command and control (C2) systems support on classified/unclassified networks to RAFL/RAFF users- Supported Standard Desktop Configuration (SDC), Virtual Private Network (VPN), & Multi-Functional Devices (MFD)- Responded to and tracks trouble tickets; corrects faults and initiates corrective actions for hardware and software issues Show less

  • Quality Assurance Manager

    Jan 2022 - now

  • Senior Project Manager

    Aug 2020 - Dec 2021

  • Project Manager

    Feb 2018 - Aug 2020

  • Client System Manager

    Feb 2016 - Feb 2018