Tonya Frank

Experience

• 

  The Rehabilitation Institute of Kansas City

  Nov 1380 - Jul 2016

  Marketing and client placement professional who acted as an advocate seeking employment for disabled individuals. Successfully increased the database of clientele by 50% over a 2 year period as well as actively networked with local area companies to establish a learning-based and safe work environment for the patients.✔ Successfully administered and managed a new grant from The Full Employment Council. Assisted individuals evaluate and develop job skills necessary to gain jobs with local employers.

  • Employer Developer Specialist and Project Coordinator

    Nov 2004 - Jul 2016

  • Employment Specialist

    Nov 1380 - Nov 2004
• 

  KDA Group Inc.

  Apr 1387 - Sept 1391

  Engaged with 8 current clients to increase their spend by 56% over the prior year. Strategically met with key decision makers and the publisher to help maintain a 90% spending retention rate. Strategically decreased delinquent client payment times from a 120 day average to 30 days. ✔ Skills, abilities, and high levels of dedication led to the development of an updated SEM program for a bank client which subsequently generated a 30% account growth within the agency.✔ Successfully doubled a storage facilities account by focusing on niche directories rather than the large brand name telephone directories. This change resulted in an 85-95% occupancy rate.✔ Reduced printing expenses on solicitation order forms by evaluating documents and prospective clients نمایش موارد کمتر

  • Marketing Consultant

    Mar 1390 - Sept 1391

  • Account Executive

    Feb 2008 - Mar 1390

  • Account Service Representative

    Apr 1387 - Mar 2008
• 

  AAF-KC Virtual Agency

  Jan 1389 - Jan 1389

  Project Manager

  The AAF-KC Virtual Agency chose BoysGrow.com in 2010-2011 as their non-profit and I was lucky enough to be involved. We were able to put together an amazing brochure, a 30 second video spot, and a last minute opportunity to place a billboard occurred.Through all this I negotiated rates for printing, installation and delivery. I kept the team moving forward on the projects by checking in at regular intervals and suggesting alternatives if items were not moving. Additionally, I kept an eye out for possible derailments and always came ready to suggest alternatives. نمایش موارد کمتر

• 

  Turn The Page Online Marketing

  Sept 1391 - May 1395

  A trusted leader valued for being a client-facing and detail-oriented organizational resource and professional. Consistently recognized for successfully adding gained process efficiencies, helping drive sales growth, and initiating key web development protocols and strategies. Developed and fostered a reputation for enhancing both internal and client communications, as well trained employees on relevant best practices. Adept at exceeding customer expectations as far as timing, completion, results, and budgets, all of which led to repeat business and revenue growth.Accomplishments:-- Significantly decreased client setup timelines by 4 months by implementing improved coworker generated concepts.-- Increased productivity by 2% through eliminating duplication of work. نمایش موارد کمتر

  • Project Manager, Marketing

    Sept 1392 - May 1395

  • Results Manager

    Dec 1391 - Sept 1392

  • Results Coordinator

    Sept 1391 - Nov 1391
• 

  Strategy Marketing Agency

  May 1395 - Mar 1400

  I nurture customer relationships to maintain a 90% customer retention rate. With a focus on business development customers are listened to and provided solutions to their issues by cross-selling into other areas of the company. Customer success occurs when we meet the client standards by listening intently to build trust and identify opportunities to improve company services. Strategic partnerships are created as I coordinate with various departments to streamline details when generating client proposals.Accomplishments:-- Developed a campaign to create ongoing weekly engagement with all accounts across the organization.-- Averaging a renewal increase of 46.66% with an established goal of 15%. نمایش موارد کمتر As a hunter, I networked and established connections through various virtual and in person chambers and private clubs. As a farmer, I acted as the primary point of contact and project manager for my signed clients to move the project forward and address emerging roadblocks. In addition I collaborated with vendors and forged positive relationships with fellow agencies.Accomplishments:-- Grew a single client 1,600% and cross-sold across the organization.-- Onboarded 29 new clients throughout tenure and established relationships with four agencies.-- Drove research and established CEO as a Forbes Contributor. نمایش موارد کمتر Hired to grow the marketing / design side of the business and manage projects within an overall strategy for each client. Developed processes to reduce team errors, managing 75% of the company workload. Served as the key initiator of new projects, informing the team of necessary details and timeline expectations. Provided profit analysis at the close of projects to determine profitability and ran regular review meetings to identify areas for future improvements. Oversaw day-to-day client communications.Accomplishments:-- Developed 19 processes to minimize errors and increase speed of project deliverables, effectively cutting production time in half and saving the company $11.5K per month.-- Managed 55 clients across tenure with an average of 75 individual projects running simultaneously. نمایش موارد کمتر

  • Key Account Manager, Business-to-Business (B2B)

    Sept 1400 - Mar 1400

  • Account Executive, Solution Selling

    Nov 2018 - Aug 1400

  • Project Manager, Web Development and Marketing

    May 1395 - Nov 2018
• 

  RevGenius

  Jun 1399 - now

  Founding Member

  RevGenius is a group of revenue generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!

• 

  Quad

  Apr 1401 - now

  Sr. Client Services Project Manager - Walmart Marketing Operations

  Collaborate with cross-functional teams to align project goals and priorities across 7 departments.Forecast and resolve project contingencies, aiding in problem solving and tracking project resources and prioritization to enhance overall project execution.Develop detailed project plans and manage weekly sprints ensuring timely delivery and stakeholder engagement.Led a team of 5 Project Managers, restructuring the Marketing Operations SharePoint to save 1,560+ hours annually.Notable Campaigns Supported-- "Now Trending" Walmart's 2023 Style Rebrand -- Lead Project Manager-- "Walmart's Beauty Glow-Up Event" -- Lead Project Manager-- Mobile App Always On نمایش موارد کمتر