Sukhwant Singh - Technology Sales Leader

Experience

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  Hewlette Packard

  Sept 2004 - Jan 2010

  Business Analyst

  Handling a Team of 18 people.Involved with Coaching and MentoringPerformance Reports and Quality Aspects for the team

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  IBM India Private Limited

  Jan 2010 - Jul 2011

  Service Delivery Specialist

  Preparation of the Business core cards for operations and business partners.Preparation of the Presentation for both Operations and Business Partner reviews, with analysis and recommendations.Generate various reports on daily, weekly and the monthly basis and share the same with the Team, Managers & HP Business partners (ACD Reports, Case/Ticket Reports – WFM, Utilization & Schedule Adherence).Mentoring and Monitoring Data Analyst.

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  IBM India Private Limited

  Sept 2011 - Jun 2017

  As Senior Delivery Operations Manager for BAAS Competency Spearheaded a critical transition & transformation for IBM Customer for Backup & Restore Competency Applied Agile and Cognitive techniques during formation of Back Up as a service model Acted as a single point of contact for BaaS Tower For Europe Markets Steered IP Soft Automation in TSM and many other optimizations imbibed in BaaS Tower Managed delivery communications with sending Geo and end customer Ensured relevant governance /interlock with customer and team Maintained compliance and control posture in green status Optimized Backup and Recovery Reports through BOCADA Show less As a Senior Manager for Service Management Team Supported MIM, Problem and Change Management Managed 4 most critical transition & transformation for IBM Customer for IT Service Management Domain forall service lines–Incident, Problem, Change Management and major customer being ABN AMRO Bank Acted as a single point of contact for service delivery for what: mark query all service lines Analysed SLA for trends, financial impacts, customer satisfaction and assisted in mitigating risk Automated and took key initiative for the project; identified ways to reduce cost of delivering the services Steered service delivery audit and reviewed service line performance with Customer Devised improvement plans as required; managed attrition and mentored new FLM’s Show less As Delivery Operations Manager Set up and managed Command Center / NOC; managed critical transition & stead state for prestigious IBMCustomer - State Street Corporation Provided Account Manager with a SPOC, coordinated between Service Delivery & Account Team Transitioned a major project for IBM for which company hired almost 150 FTE’s in 2011 Delivered contract performance standards and client measurements Steered compliance & training for entire NOC CenterTeam accounting for more than 200 FTE’s Led almost 35 DR’s; drove service quality and improvement of service delivery processes though GDF Completed GDF Boot Camp based on Lean Principals Accomplished Project Mirage, improved Latency Issue on all 3 production instances Show less

  • Senior Manager

    Feb 2017 - Jun 2017

  • Senior Manager

    Apr 2014 - Jan 2017

  • Senior Manager

    Sept 2011 - Mar 2014
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  Accenture in India

  Dec 2017 - now

  Vice President Information Technology

  • Responsible for facilitating the planning, timing and execution of delivery roadmaps and pipelines, within and across domain platforms• Builds and communicates release calendars and iterative planning cycles and synchronises with other RTMs across domains.• primary purpose is to align the vision, planning, and interdependencies of many teams by providing cross-team/domain synchronization of the delivery of the portfolio and domain pipeline• Escalates impediments, manages risks, helps assure value delivery and continuous improvement at the programme and domain level.• Responsible for the development and maintenance of the release train including the preparation and review of release & environment strategy; plans & estimation; management of interdependencies; providing cross-team synchronization ensuring teams have a clear understanding of how their work helps the customer.• Coaches leaders and teams in their understanding and continuous improvement of Lean, Agile and Continuous Delivery• Managed one of the franchise P&L of worth $ 10+ MM • Empanelled EI for DevOps Capabilities in Accenture• Won Accenture Excellence Award in 2019 for showcasing Outstanding performance on Client Site• Developed & coached many ASE’s in Accenture and got them placed on client billable roles• Creates and nurtures matrix managed teams; by being ‘hands on’ in the work - constantly providing insightful feedback that individuals and teams can act upon; so they know what good looks like and how they can change to improve their performance.• Actively contributes to their COE specialism by cross sharing of best practice and learnings with their CoE & Community of Practice (CoP) colleagues and adhere to all standards & policies as required by CoE• Understands and operates within the investment domain budget Show less