Vladyslav Kasianchuk

Vladyslav Kasianchuk

Customer Support Representative

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location of Vladyslav KasianchukLviv, Lviv, Ukraine

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  • Timeline

  • About me

    Quality Assurance and Support Analyst engineer - Netcracker Technology

  • Education

    • Educational Institution

      2012 - 2015
      Master of computer engineering Computer Engineering

      Activities and Societies: volleyball, basketball Studied computer electronic, computer networking

  • Experience

    • Zoom Support. Lviv

      Aug 2014 - Nov 2016
      Customer Support Representative

      - picking up incoming calls from English speaking customers - remote troubleshooting of software related issues- technical support for customers- resolving bugs, calls, fixes in CRM- helpdesk

    • Sigma Software Group

      Nov 2016 - Sept 2019
      Support and Maintenance Engineer

      - helpdesk- investigates and resolves database structure problems through established processes and procedures on adaily basis- monitors user requests, evaluates and support incoming issues, performs basic troubleshooting, notifiesappropriate responsible groups for further investigation- actively supports workflow and maintenance optimization processes- fill knowledge base- train newcomers- prepare training presentations

    • Netcracker Technology

      Oct 2019 - now
      Quality Assurance and Support Analyst engineer

      Verify how product development meets all requirements: UAT, E2E, System, Sanity and Regression tests. Leading team including 2-6 members. Describe vulnerabilities and functional issues in defects. Communication with stakeholders, development, management and other teams.Provide timely and effective customer technical support for products/applications: Manage and monitor the customer issue internal lifecycle. Handle customer meetings and presentations. Organize knowledge transfer between project and support teams. Handle and resolve project risks and escalations from customers. Show less

  • Licenses & Certifications

    • Java 2 Standard Edition (basics) for QA

      Netcracker Technology
      Jun 2021
    • QA Engineer

      Genius.Space
      Dec 2023
    • Java Enterprise

      Компьютерная школа Hillel (IT School)
      Apr 2020
      View certificate certificate
    • Java Elementary

      Компьютерная школа Hillel (IT School)
      Jul 2019
      View certificate certificate
    • Elastic certificate of completion "Observability Fundamentals"

      Elastic
      May 2020
    • Leadership Skills. Level 1

      Netcracker Technology
      Aug 2023
    • Mentoring

      Netcracker Technology
      Sept 2022
    • Personal Productivity

      Netcracker Technology
      Aug 2023
    • Conflict Management

      Netcracker Technology
      Dec 2023
    • Elastic certificate of completion "Kibana for Splunk SPL Users - Limited Offer"

      Elastic
      May 2020