Vladyslav Kasianchuk

Experience

• 

  Zoom Support. Lviv

  Aug 2014 - Nov 2016

  Customer Support Representative

  - picking up incoming calls from English speaking customers - remote troubleshooting of software related issues- technical support for customers- resolving bugs, calls, fixes in CRM- helpdesk

• 

  Sigma Software Group

  Nov 2016 - Sept 2019

  Support and Maintenance Engineer

  - helpdesk- investigates and resolves database structure problems through established processes and procedures on adaily basis- monitors user requests, evaluates and support incoming issues, performs basic troubleshooting, notifiesappropriate responsible groups for further investigation- actively supports workflow and maintenance optimization processes- fill knowledge base- train newcomers- prepare training presentations

• 

  Netcracker Technology

  Oct 2019 - now

  Quality Assurance and Support Analyst engineer

  Verify how product development meets all requirements: UAT, E2E, System, Sanity and Regression tests. Leading team including 2-6 members. Describe vulnerabilities and functional issues in defects. Communication with stakeholders, development, management and other teams.Provide timely and effective customer technical support for products/applications: Manage and monitor the customer issue internal lifecycle. Handle customer meetings and presentations. Organize knowledge transfer between project and support teams. Handle and resolve project risks and escalations from customers. Show less