Silviu D.

Experience

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  Gameloft

  Jun 2015 - Jan 2016

  QA Tester/QA Surveillance

  In my role as a QA Tester/QA Surveillance, I was responsible for ensuring the quality of mobile games by participating in testing, reporting bugs, and collaborating with producers and programmers throughout the production cycle. I developed expertise in evaluating games across various iOS and Android platforms, leading to a bug-free release rate of 98% and improved game performance and user experience through cross-functional collaboration.

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  Stefanini EMEA

  Jan 2016 - Aug 2017

  As an Account Admin, I managed employee onboarding and offboarding by creating and disabling AD accounts, email accounts, and special accesses. I resolved issues related to AD accounts, shared folders, Outlook, Lync, and Skype for Business while handling the Global Account Administration ticketing queue and mailbox. As a Service Desk Analyst, I provided technical assistance via phone, chat, and email, diagnosing hardware and software issues and advising users on solutions. I logged interactions, tracked requests, escalated urgent issues, and redirected problems as needed. Additionally, I documented resolutions, prepared activity reports, and informed management of recurring issues to improve support processes.

  • Global Account Administrator

    May 2016 - Aug 2017

  • Service Desk Analyst

    Jan 2016 - May 2016
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  Hewlett-Packard Inc.

  Aug 2017 - Jan 2019

  Customer and Sales Support Manager

  As a Customer and Sales Support Manager, I managed catalogue deployment and maintenance, ensuring alignment with sales and customer needs. I oversaw pricing updates across regions, ensured catalogue quality and availability, and created timely price offers. Acting as the primary contact for sales and customer-related portal matters, I provided consultancy on product offerings, optimized catalogue structures, and delivered customer support. Additionally, I proactively resolved catalogue issues, maintained process documentation, and drove operational optimizations. Show less

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  DXC Technology

  Feb 2019 - Nov 2019

  Procurement Operations Analyst

  As a Procurement Operations Analyst, I provided support across diverse commodities and technologies, collaborating with internal and external partners to ensure compliance and achieve business objectives. I executed supplier selection, assessed supply bases, implemented risk mitigation strategies, and drove process improvements to enhance operations. Using discretion and judgment, I aligned individual tasks with strategic goals and contributed to cost management and business continuity efforts.

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  Schlumberger

  Nov 2019 - Apr 2021

  Procurement Specialist

  In my role, as a Procurement Specialist at Schlumberger, I was responsible for supporting purchase request definitions, selecting suppliers based on price, quality, and lead time, and ensuring accurate PO creation and dispatch. I managed supplier interactions and drove process improvements to maintain operational excellence.

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  Endava

  Oct 2021 - Feb 2024

  Information Technology Buyer

  In my role, as an IT Buyer at Endava, I was responsible for receiving and verifying stakeholders' requests for goods and services. I conducted searches for new suppliers, evaluated their capabilities, and negotiated pricing for IT software, hardware, and services. I also managed vendor governance meetings to optimize solutions for ongoing projects.

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  Lucanet

  Mar 2025 - now

  IT Purchasing and Contracts Administrator