Dmytro Kovalenko

Experience

• 

  Leroy Merlin

  Feb 2011 - Dec 2012

  Helpdesk Support Specialist

  - Software testing and support- Helpdesk

• 

  Lifecell Ukraine

  Dec 2012 - Nov 2017

  - Applications support and administration of IN systems- DRS development, testing and implementation- IT Service management- ITIL - Investigation and following correction of billing failure effects- Tickets/bugs lifecycle - Billing system support- Internal customers support- Monitoring

  • Intelligent Network Engineer

    Jul 2015 - Nov 2017

  • Leading Service Control Center Engineer

    Jul 2013 - Jun 2015

  • Service Control Center Engineer

    Dec 2012 - Jul 2013
• 

  Sigma Software Group

  Feb 2018 - Apr 2020

  Support & Maintenance Engineer

  - Data migrations;- T-SQL querying (routine operations automation, stored procedures, jobs creation);- ITSM (bugs, incident/problem management);- Software support;

• 

  EPAM Systems

  Apr 2020 - Apr 2022

  Systems Engineer

  - 3rd Line / Software Maintenance;- Production Support - providing applications support, working with client's service and change requests;- GCP cloud;- Release management - implementation of new releases, version control and upgrade;- DB and Software engineering;- ITSM;

• 

  ELEKS

  Apr 2022 - now

  Solutions Engineer