Zack Parks

Zack Parks

Sales Team Member

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location of Zack ParksSan Diego, California, United States

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  • Timeline

  • About me

    Customer Success-Focussed SaaS Implementation Specialist @ ABC Fitness

  • Education

    • University of Central Arkansas

      2016 - 2018
      Bachelor of Business Administration - BBA Marketing
    • University of Arkansas - Fort Smith

      2013 - 2015
      Bachelor of Business Administration - BBA Marketing
  • Experience

    • Target

      Jul 2016 - Jun 2017
      Sales Team Member
    • Conway Regional Health System

      Sept 2016 - Dec 2022
      Overnight Pharmacy Technician

      • Liaised between nursing staff, hospitalists, and pharmacists; escalating information where needed. - Independently addressed and prioritized steady flow of calls to pharmacy ensuring all departmentneeds were met within appropriate timeframes. - Swiftly responded to codes and compounded critical drips on demand.• Provided experience-based training and solutions for long-term pharmacy goals. - Set other technicians and shifts up for success—addressed their specific needs and opportunities forgrowth, pulling from personal experience and mastery of all technician positions within the pharmacy. - Played integral role in relocation of internal pharmacy along with placement of new, automatedmedication dispensing machines (Pyxis MedStations), improving workflow and future-proofing theseareas for ultimate efficiency.• Maintained sufficient stock and function of 20+ anesthesia carts and 20+ Pyxis MedStations hospital wide. - Loaded, refilled, and optimized staging of medications and hardware to reduce potential errors andimprove ease of access for nursing staff, resulting in timely and accurate medication administration. - Recovered and repaired frequent MedStation hardware and software malfunctions. Show less

    • Lululemon

      Aug 2019 - Jun 2021
      Key Leader

      • Managed through systems, staying knowledgeable in current and possible future trends and leveragingtechnology to positively impact quality. - Reviewed business data and metrics daily to evaluate progress toward sales goals, determinenecessary strategy shifts, and enroll direct reports to guarantee execution. - Maintained store technology by verifying continued functionality, facilitating periodic updates, andcoordinating repair or maintenance as needed.• Facilitated an environment encouraging curiosity, collaboration, and consistent feedback to promotedevelopment of team members. - Provided employee recognition, gap assessment, and overall performance documentation to supportrole and behavior expectations. - Created opportunities for employees to collaborate and compete to collectively reach sales goals. - Assessed guests’ unique needs to provide customized, effective purchase and return solutions andsupport, and enrolled team in experience-based strategies used to do so. Show less

    • ABC Fitness

      May 2023 - now
      Implementation Specialist

      • Lead and manage multiple projects from kick-off to completion, including scheduling, resource allocation, and objective setting.• Create and execute comprehensive implementation plans with a focus on project management, risk management, communication, and change management.• Cultivate strong client relationships, manage expectations, and ensure scope, timelines, and responsibilities are clearly defined and maintained.• Resolve client issues promptly and effectively, ensuring project success through proactive monitoring and adjustment of plans.• Facilitate User Acceptance Testing (UAT), secure user acceptance sign-off, and coordinate post-migration feedback.• Report on project scope, risks, and change requests, track milestones, and manage dependencies through project management tools, Financial Force (SalesForce) and Jira.• Maintain proficient knowledge and understanding of all ABC products and platforms. Show less

  • Licenses & Certifications