James Lee

Experience

• 

  Rural Payments Agency

  Sept 2008 - Nov 2011

  Learning & Development Trainer

  Responsible for the delivery of Soft Skills and scheme specific training packages. Flexible in approach to ensure learning needs of all are met through group training, 1-1 sessions and coaching as required. Key responsibilities and achievements included:• Development of the effective implementation of Coaching into the workplace. • Responsibility for designing training packages and support materials. • Created a management information tool to track attendance levels and training utilisation levels within the organisation for senior directors. • Responsible for the management of administrative staff within the unit.• Assisted with the integration of e-learning systems into the business.• Completed the Certificate in Training Practice; and achieved certification in Lean 1a – Competence in Lean thinking, knowledge and practice. • Liaison with external IT training providers. Show less

• 

  Rural Payments Agency

  Nov 2012 - now

  Following relocation of the organisation, I moved into Operations Central Delivery Team in February 2014. Within this role I take responsibility to liaise with claims processing units across the country to identify and resolve a number of technical issues to ensure teams have effective resources, systems and workloads in order to ensure claims completed ahead of Key Performance Indicators for the agency, taking proactive steps to ensure any issues encountered do not affect these targets. I actively contribute to monthly planning meetings in which we determine strategies to ensure the agency remains ahead of Internal and external KPI'sMy actions within this role have had a direct effect on the agency achieving record results for the most recent payment values and the agency currently operating ahead of monthly Key Performance Indicators for validated claims. Show less I undertook responsibility to manage a team of 8-12 people in assessing customers accounts to determine debt or credit positions. Within this I oversaw the completion of all aspects of the process within my team, from initial assessment, balancing/invoicing of the accounts to contacting the customer to inform them of any discrepancies. Utilising my previous experience, I took on the initial training for the unit, ensuring all members were fully equipped with both skills and knowledge to undertake their role effectively. This resulted in the cleansing of over 10,000 customers accounts, reducing the workload by around 85% in cases with outstanding debt holds on the first day of the payment window for the organisation. Show less

  • Project Support Officer

    Feb 2025 - now

  • Operational Delivery Manager

    Aug 2017 - Feb 2025

  • Assistant Project Manager

    Mar 2016 - Aug 2017

  • National Operational Delivery Coordinator & Team Leader

    Feb 2014 - Mar 2016

  • Accounts Payable Team Leader

    Nov 2012 - Feb 2014