Godfrey Mwamba

Experience

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  Nkhosi Milling Limited

  Nov 2014 - Sept 2015

  Process Operator

  As a Process Operator at Nkhosi Milling Limited, you will play a crucial role in ensuring the seamless operation of our milling processes. Operating within a highly specialized environment, you will be responsible for overseeing the intricate machinery and systems integral to our production line. Your attention to detail, technical proficiency, and commitment to safety will be pivotal in maintaining the efficiency and quality standards of our operations.Duties and Responsibilities:• Operate milling machinery and equipment according to established protocols and safety standards.• Monitor product quality throughout the milling process, conducting regular inspections and adjustments to maintain consistency and adherence to specifications.• Identify and resolve operational issues promptly, utilizing technical knowledge and problem-solving skills to minimize downtime and optimize productivity.• Perform routine maintenance tasks on machinery and equipment, including cleaning, lubrication, and minor repairs, to ensure continuous operation and prevent breakdowns.• Adhere to all safety procedures and regulations, including wearing appropriate protective gear, conducting safety checks, and participating in safety training programs.• Maintain accurate records of production activities, including equipment readings, process parameters, and quality control data, to support quality assurance and process optimization efforts.• Collaborate with colleagues and supervisors to coordinate workflow, address operational challenges, and implement process improvements, fostering a culture of teamwork and continuous improvement.• Follow standard operating procedures (SOPs) and work instructions diligently, ensuring compliance with regulatory requirements and company policies at all times. Show less

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  Electoral Commission of Zambia

  Aug 2016 - Aug 2016

  Polling Assistant

  As a Polling Assistant at the esteemed Electoral Commission of Zambia, the primary responsibility entails facilitating the electoral process with meticulous attention to detail and adherence to electoral regulations. With a commitment to upholding the democratic principles of the nation, the role demands the issuance of ballot papers and ensuring the smooth conduct of voting procedures while maintaining the highest standards of orderliness and impartiality.Duties and Responsibilities:• Efficiently distribute the authorized ballot papers to eligible voters in accordance with established electoral guidelines and procedures.• Maintain a structured and organized environment within the polling station, ensuring that voters queue orderly and proceed through the voting process smoothly.• Strictly adhere to electoral laws and regulations set forth by the Electoral Commission of Zambia, ensuring fairness and transparency throughout the electoral process.• Offer guidance and assistance to voters as needed, clarifying any queries related to the voting procedure or ballot papers in a courteous and professional manner.• Vigilantly monitor the conduct of voters and ensure compliance with electoral rules to prevent any instances of fraud, coercion, or misconduct.• Promptly address any issues or concerns raised by voters or other election officials, demonstrating diplomacy and professionalism in conflict resolution.• Work closely with fellow Polling Assistants and election officials to coordinate tasks effectively and ensure the seamless execution of voting procedures.• Maintain accurate records of voter turnout and any incidents that occur during the voting process, preparing reports for submission to higher authorities as required.• Exercise impartiality and neutrality in all interactions and decisions, ensuring that the electoral process remains free from bias or influence. Show less

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  Dataloads Research Zambia

  Apr 2018 - Apr 2018

  Data Collection Specialist

  As a Data Collection Specialist, I am proficient in the meticulous collection and management of data, ensuring accuracy and reliability in every facet of the process. My role entails employing advanced methodologies and tools to gather, organize, and validate data sets, contributing to informed decision-making within the organization.Duties and Responsibilities:• Execute comprehensive data collection strategies, utilizing both manual and automated techniques to gather relevant information from various sources.• Collaborate with stakeholders to define data requirements, ensuring alignment with organizational objectives and analytical needs.• Implement quality assurance protocols to validate data accuracy, completeness, and consistency, maintaining high standards of data integrity.• Employ data cleaning and preprocessing techniques to enhance data quality, resolving inconsistencies and outliers to facilitate meaningful analysis.• Develop and maintain data documentation and metadata repositories, ensuring transparency and traceability in data collection processes.• Monitor data collection processes for efficiency and effectiveness, identifying areas for improvement and implementing enhancements as necessary.• Stay abreast of industry best practices and emerging trends in data collection methodologies, integrating new techniques to optimize data collection processes.• Collaborate with cross-functional teams to streamline data collection workflows, fostering a culture of data-driven decision-making across the organization.• Communicate insights and findings derived from data collection activities to key stakeholders, facilitating data-driven decision-making and strategic planning.• Adhere to data privacy and security regulations, ensuring compliance with relevant policies and standards to safeguard sensitive information. Show less

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  RADMAi Consultancy

  Jan 2019 - Dec 2019

  Research Assistant

  As a dedicated Research Assistant, I am tasked with supporting comprehensive data collection, analysis, and proficient report writing within a dynamic research environment. My role extends to encompassing meticulous monitoring and evaluation processes to ensure the integrity and accuracy of gathered information.Duties and Responsibilities:• Employing a variety of methodologies to gather pertinent data relevant to the research objectives.• Utilizing advanced research techniques to ensure the comprehensiveness and reliability of collected data.• Collaborating with team members to develop efficient data collection strategies tailored to specific project requirements.• Conducting thorough analysis of collected data using statistical tools and methodologies.• Identifying patterns, trends, and correlations within datasets to derive meaningful insights.• Presenting findings in a clear and concise manner through visualizations, charts, and reports.• Crafting well-structured reports detailing research methodologies, findings, and conclusions.• Ensuring reports adhere to academic or organizational standards and guidelines.• Collaborating with research team members to refine and improve report content for publication or presentation.• Implementing rigorous monitoring and evaluation frameworks to assess the progress and effectiveness of research projects.• Identifying key performance indicators and benchmarks to measure project success.• Providing timely feedback and recommendations based on evaluation outcomes to optimize research processes and outcomes. Show less

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  Pick n Pay

  Apr 2020 - Aug 2023

  As an Assistant Store Manager, my role encompassed the comprehensive management of operational processes and procedures to uphold store standards, optimize profitability, and deliver exceptional customer service. This entailed a multifaceted approach involving people management, general administration, customer service oversight, shrinkage and security protocols, merchandising strategies, as well as operational maintenance. My responsibilities extended to budgeting and expense control, ensuring prudent financial management aligned with organizational objectives.Duties and Responsibilities:• Collaborated with the Store Manager to develop and implement operational strategies aimed at maximizing profitability while maintaining high standards of customer service.• Assisted in the recruitment, training, and supervision of staff to ensure a motivated and competent workforce capable of meeting operational demands and delivering superior customer experiences.• Streamlined administrative processes including inventory management, scheduling, and reporting to optimize efficiency and productivity.• Implemented customer service protocols to resolve inquiries, complaints, and ensure overall customer satisfaction, thereby fostering loyalty and repeat business.• Oversaw shrinkage and security measures, conducting regular audits and implementing preventive measures to mitigate losses and maintain store security.• Directed merchandising activities to ensure effective product placement, presentation, and promotion, enhancing the overall shopping experience and driving sales.• Managed day-to-day store operations including opening and closing procedures, cash handling, and facilities maintenance to uphold safety, cleanliness, and compliance standards.• Developed and monitored budgets, controlled expenses, and analyzed financial data to identify opportunities for cost savings and revenue growth, contributing to overall profitability and success. Show less As a Graduate Trainee Store Manager, I was an integral part of the retail management team, responsible for overseeing the daily operations and performance of the store. This role offers a dynamic opportunity for recent graduates to gain hands-on experience in retail management while developing essential leadership skills within a fast-paced environment.Duties and Responsibilities:• Assist in managing all aspects of store operations, including sales, customer service, inventory management, and employee supervision.• Collaborate with senior management to develop and implement strategies to achieve sales targets and enhance the overall customer experience.• Train and mentor store staff on product knowledge, sales techniques, and company policies to ensure consistency in service delivery and adherence to brand standards.• Monitor inventory levels and coordinate replenishment activities to ensure adequate stock availability and minimize out-of-stock situations.• Analyze sales data and trends to identify opportunities for improvement and implement appropriate action plans to drive sales growth.• Ensure compliance with company policies and procedures, including safety regulations and merchandising guidelines, to maintain a safe and organized store environment.• Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the satisfaction of the customer and the company.• Conduct regular store inspections to assess cleanliness, organization, and overall presentation, taking corrective actions as necessary to uphold brand image and standards.• Assist in conducting performance evaluations and providing constructive feedback to team members to support their professional development and career advancement.• Stay updated on industry trends, competitor activities, and market dynamics to identify potential opportunities and threats, informing decision-making processes and strategic planning initiatives. Show less

  • Assistant Store Manager

    Sept 2020 - Aug 2023

  • Graduate Trainee Manager

    Apr 2020 - Sept 2020
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  Jimat Consulting Services

  Aug 2023 - Nov 2023

  Research Supervisor

  As a Field Supervisor for the UNICEF Adolescent Nutrition Research Project, I played a pivotal role in ensuring the seamless execution of the project's objectives. My responsibilities ranged from supervising field operations to facilitating questionnaire translation and overseeing data collection efforts, both quantitative and qualitative.Duties and Responsibilities:• Supervised field operations to ensure adherence to project protocols and guidelines.• Collaborated with translators to accurately translate questionnaires into local languages, ensuring cultural sensitivity and clarity.• Organized and led data collection activities, employing both quantitative surveys and qualitative interviews to gather comprehensive insights.• Oversaw a team of data collectors, providing guidance and support throughout the data collection process.• Ensured data quality by implementing rigorous quality control measures and conducting regular checks on collected data.• Transcribed qualitative data collected during interviews and focus group discussions, maintaining accuracy and confidentiality.• Communicated regularly with project coordinators to provide updates on field activities and address any challenges encountered.• Compiled and organized collected data for analysis, contributing to the generation of evidence-based recommendations for adolescent nutrition interventions.• Participated in debriefing sessions to reflect on field experiences and identify areas for improvement in future research endeavors.• Upheld ethical standards and confidentiality protocols throughout all stages of the research project, prioritizing the well-being and privacy of study participants. Show less

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  Zambia Hot News

  Nov 2023 - Apr 2024

  Sales And Marketing Executive

  As a Social Media Strategist, I am entrusted with the pivotal role of orchestrating and optimizing our business's public-facing interactions through meticulous implementation of content strategies across various social media platforms. My expertise lies in analyzing engagement metrics, deciphering nuanced trends in customer interactions, and conceptualizing digital campaigns aimed at fostering a vibrant and engaged online community.Duties and Responsibilities • Overseeing the business interactions with the public by implementing social media platform’s content strategies.• Analyzing engagement data to discern audience preferences, behaviors, and sentiments.• Identifying emerging trends in customer interactions, ensuring our strategies remain adaptive and responsive.• Collaborating with cross-functional teams to conceptualize and execute digital campaigns aligned with organizational objectives.• Developing and maintaining a content calendar to ensure consistent and strategic content delivery.• Monitoring industry trends and competitor activities to glean insights and refine our approach.• Engaging with followers and stakeholders to nurture relationships and enhance brand loyalty.• Evaluating the performance of social media initiatives through comprehensive metrics analysis and reporting.• Staying abreast of evolving social media platforms and technologies, integrating innovative approaches into our strategies where applicable.• Continuously refining and optimizing our social media presence to maximize reach, engagement, and impact. Show less

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  Bookworld Zambia

  Apr 2024 - now

  Store Manager

  As a Store Manager, my role encompasses the comprehensive management of operational processes and procedures to uphold store standards, optimize profitability, and deliver exceptional customer service. This entailed a multifaceted approach involving people management, general administration, customer service oversight, shrinkage and security protocols, merchandising strategies, as well as operational maintenance. My responsibilities extended to budgeting and expense control, ensuring prudent financial management aligned with organizational objectives.Duties and Responsibilities • Develop and implement operational strategies aimed at maximizing profitability while maintaining high standards of customer service.• Assist in the training and supervision of staff to ensure a motivated and competent workforce capable of meeting operational demands and delivering superior customer experiences.• Streamlined administrative processes including inventory management, scheduling, and reporting to optimize efficiency and productivity.• Implemented customer service protocols to resolve inquiries, complaints, and ensure overall customer satisfaction, thereby fostering loyalty and repeat business.• Oversaw shrinkage and security measures, conducting regular audits and implementing preventive measures to mitigate losses and maintain store security.• Directed merchandising activities to ensure effective product placement, presentation, and promotion, enhancing the overall shopping experience and driving sales.• Managed day-to-day store operations including opening and closing procedures, cash handling, and facilities maintenance to uphold safety, cleanliness, and compliance standards.• Lead and motivate the store team.• Maintain an organized and efficient store environment. Show less