Nyasha Nehanda

Experience

• 

  Grain Marketing Board

  Feb 2009 - Sept 2009

  Marketing Assistant

   Gathering Marketing information through Marketing Visits. Monthly and Weekly Sales reports. Internal sales and customer complaints handling. Taking orders and preparing of quotations. Data Capturing and updating of customer database.

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  Econet Wireless Zimbabwe

  Nov 2011 - May 2018

   Identify and satisfy customer needs in line with customer service and company policy. Answer and resolve queries within service turnaround times. Document queries that have a longer turnaround time and ensure resolution withinPromised turnaround time Handover over all unresolved and documented to the Call Centre Supervisor at the end of each shift. Follow up and feedback to clients be done within given time frameQualify all calls answered. Record customer feedback on performance of products and network and forward to Shift Leader. Monitor and report any malfunctioning equipment to the Shift Leader. Sales promotion through consumer education. Show less

  • Customer service represantative

    Aug 2012 - May 2018

  • Brand Ambassador

    Nov 2011 - Aug 2012
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  Econet Wireless Zimbabwe

  Jun 2020 - now

  Area Manager