Gloria David

Experience

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  Footprints international schl

  Sept 2011 - Sept 2012

  Administrative assistant/ Receptionist

   Organised, and prepared agendas for various board meetings.  Maintained administrative position of keeping accurate record of the income and expenditure of the institution.  Compiled, categorised, calculated, tabulated and audited data. Responsible for the acquisition of all stationery required by the school. Monitored the supply of school equipment. Performed basic administrative jobs like photocopying, printing and scanning documents. Handled all face to face customer enquiries in a quiet, peaceful and confident manner.  Handled all inbound and outbound telephone calls. Validated data and performed manual checks to ensure consistency and completeness. Show less

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  Go Digit All

  Nov 2014 - Feb 2015

  Technical Support
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  Ellis guilford sports college

  Jan 2016 - Apr 2016

  ICT associate Teacher

  • Taught ICT skills to small groups of students on ICT related subjects.• Engaged, excited and stimulated in the students a passion for learning computing.• Supported students with learning difficulties.• Responded to the individual needs of the students.• Enforced high standards of student behaviour. • Supported with course works, practical activities and other classroom-related work. • Inspired, motivated, mentored, encouraged, and challenged young pupils to achieve more, be the best at what they do and pursue STEM-related subjects in higher education. Show less

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  BT

  Jul 2016 - Oct 2016

  Telecomms product Researcher

  Researching with team members on new technologies and communication devices for BT.• Understanding the various arms of the BT business.• Creating PowerPoint presentation of research findings and presenting to team supervisors weekly

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  Bamanga Tukur Educational Resources and Services limited (Bters)

  Jan 2018 - Dec 2019

  Web Technologies and Business Intelligence

  At Bters Ltd, I thrived in a dynamic environment where I played a pivotal role in implementing innovative web technology solutions aimed at optimizing business operations. Drawing on my expertise in ICT and project management, I contributed to enhancing efficiency and productivity across various departments.My responsibilities encompassed preparing and processing documents crucial for business compliance and government contracts, ensuring strict adherence to regulatory standards. I actively participated in strategic planning sessions, where I collaborated with cross-functional teams to generate ideas and solutions that drove continuous improvement.I took pride in my role as a content curator for the company's website, ensuring a compelling online presence that resonated with our target audience. This involved creating and publishing engaging content that highlighted our technological capabilities and service offerings.Additionally, I had the privilege of contributing to project planning and execution initiatives, where I leveraged my organizational skills to streamline processes and deliver projects on time and within budget. These experiences furthered my passion for leveraging technology to drive business growth and innovation.My tenure at Bters Ltd was instrumental in shaping my career trajectory, equipping me with valuable insights into integrating technology with business strategy. I am eager to leverage these skills in my future endeavors, contributing meaningfully to organizational success and fostering a culture of excellence. Show less

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  Princess Rukaiya Atiku Campaign Organisation (PRACO)

  Dec 2018 - Feb 2019

  Administrative Manager

  • Planning and coordinating administrative procedures • Plan meetings, write letters make presentations with MS PowerPoint and take minutes of meetings if applicable. • Answering calls, preparing and editing letters, reports, memos, and emails• Monitor inventory of office supplies and the purchasing of new materials • Supervised daily operations and other office activities (e.g. Renovations, campaign event planning )

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  Tayan Energy Group

  Jan 2020 - Jan 2023

  Business Developer

  My journey at Tayan Group as a Business Developer was marked by a passion for understanding client needs and delivering tailored solutions that drive business growth. Engaging with prospective clients, I honed my skills in relationship-building and effective communication to establish trust and exceed expectations.I took pride in crafting strategies that aligned with client objectives, resulting in a notable 30% increase in sales during my tenure. By leveraging my background in ICT and project management, I facilitated seamless collaborations between internal teams and clients, ensuring a unified approach towards achieving business goals.Preparing comprehensive reports and presentations became second nature, allowing me to articulate complex ideas and opportunities clearly to stakeholders. These efforts not only fostered transparency but also contributed to informed decision-making processes.Beyond sales achievements, I actively contributed to fostering a culture of innovation within Tayan Group. I participated in brainstorming sessions aimed at improving business processes and enhancing our service offerings. My role extended to mentoring junior team members, sharing insights, and fostering their professional growth.My experience at Tayan Group reinforced my commitment to driving business success through strategic thinking, proactive client engagement, and continuous improvement. I look forward to applying these skills in future endeavors, contributing positively to organizational objectives and client satisfaction. Show less

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  Principality Stadium

  Mar 2023 - now

  Sales Assistant (Events)

  Joining Principality Stadium has been an exhilarating journey where I've immersed myself in the vibrant world of events and customer service. In this fast-paced environment, I've honed my skills in managing customer orders, handling transactions, and ensuring seamless service delivery.My role revolves around providing exceptional customer experiences, where every interaction is an opportunity to leave a lasting impression. I thrive on multitasking efficiently, ensuring all customer needs are met promptly and with a smile.Working closely with a diverse team, I've learned the importance of teamwork and collaboration in achieving shared goals. Whether it's coordinating with event organizers or assisting patrons during major events, I embrace each challenge with enthusiasm and dedication.At Principality Stadium, I've embraced the excitement of event days, where I engage with customers, answer inquiries, and ensure everyone enjoys a memorable experience. This role has not only enhanced my customer service skills but also my ability to thrive under pressure and adapt to ever-changing demands.I'm proud to contribute to the success of Wales' premier venue for sports and entertainment, and I look forward to continuing my journey here, delivering exceptional service and making each event unforgettable for our patrons. Show less

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  Radisson Blu Hotel, Cardiff

  Apr 2023 - Jul 2023

  Front Desk Customer Experience Team Member

  My role at Radisson Blu as a Front Desk Team Member has been a rewarding experience in delivering exceptional customer service and ensuring seamless guest experiences. Every day, I greet guests with warmth and professionalism, handling check-ins, check-outs, and inquiries with efficiency and courtesy.Utilizing SAP software, I facilitate smooth and efficient guest registration processes, ensuring their stay starts off on the right foot. I take pride in going the extra mile to anticipate guest needs, proactively upselling hotel services to enhance their experience and contribute to business growth.Beyond administrative tasks, I thrive in resolving guest concerns promptly and professionally, ensuring their comfort and satisfaction throughout their stay. Collaborating closely with colleagues across departments, I've cultivated strong teamwork and communication skills, essential for providing a cohesive guest experience.My time at Radisson Blu has strengthened my ability to thrive in dynamic and customer-focused environments. I've learned to balance attention to detail with the ability to adapt quickly to varying guest demands and operational needs. These skills have not only enhanced my professional growth but also contributed significantly to Radisson Blu's commitment to excellence in hospitality.I am passionate about creating memorable experiences for guests and look forward to continuing to contribute positively to Radisson Blu's reputation as a premier hospitality provider. Show less

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  SSE plc

  Jul 2023 - Oct 2024

  Business Support/Data Specialist

  At SSE Business Energy, I thrived in a dynamic role where I spearheaded critical business support and data management initiatives. My journey here was marked by impactful contributions to a major migration project that streamlined operations and enhanced efficiency across the board.I played a pivotal role in ensuring a seamless transition throughout the migration process, from meticulous data organization to proactive problem-solving. My attention to detail and organizational skills were instrumental in maintaining data integrity and facilitating informed decision-making for the team.Beyond managing large datasets and optimizing processes, I immersed myself in customer engagement, collaborating closely with business utility customers to ensure personalized service delivery and accurate documentation of their needs.One of the highlights of my tenure was receiving recognition for my dedication and outstanding performance throughout the project. Being awarded for my contributions underscored my commitment to excellence and reinforced my passion for driving impactful change within the organization.My experience at SSE Business Energy not only sharpened my technical skills but also deepened my understanding of business operations in the energy sector. It taught me the importance of agility and adaptability in navigating complex projects and delivering results that exceed expectations.I am grateful for the opportunity to have been part of SSE Business Energy's journey towards operational excellence, and I look forward to leveraging these experiences as I continue to grow and excel in my career. Show less