Aishwarya Kumar Singh

Experience

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  IIEC Rise

  Aug 2020 - Jan 2021

  Trainee
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  IEEE

  Dec 2020 - Dec 2021

  Student Member
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  Pantech Solutions Pvt Ltd (Pantech ProLabs India)

  Jan 2021 - Jan 2021

  Student Intern

  Had a hands-on experience and got a hold of basics of Raspberry Pi.

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  Samsung India

  May 2021 - Dec 2021

  Project Intern

  Started working for Samsung PRISM project as a Project Intern.

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  Arista Networks

  Aug 2021 - now

  Provide Active Customer Support: Collaborate closely with Data Center customers to troubleshoot and resolve issues in their Data Center environments.Enhance Knowledge through Collaboration: Work actively with Development and Software teams on escalations, gaining in-depth knowledge of hardware platforms and Arista EOS.Spearheaded tailored technical support sessions for Arista's cloud clients, leading to a 40% decrease in resolution times across service tickets and enhancing overall customer experience within the CloudTAC framework.Engaged in 20+ collaborative issue resolving sessions with development teams, resulting in improved communication and understanding of Arista EOS; initiative was pivotal in increasing team resolution speed by 40%.• Led knowledge enhancement trainings with 5+ team mentees, focusing on Arista EOS and hardware platforms; efforts contributed to the successful resolution of 10 escalations within a quarter, benefiting overall team performance. Show less

  • Technical Solutions Engineer

    Jul 2022 - now

  • Arista Industry Readiness Program 2021- Intern

    Aug 2021 - Jul 2022
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  Freelance

  Jul 2022 - Jan 2024

  Freelance Content Writer

  Successfully helped over 20 people in writing professional content for their SOPs and LORs for their application to higher studies in foreign Universities.Helped over 10 people to edit their resume during the foreign University application process.