Alex Cronin

Experience

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  United Utilities

  Jul 2009 - Sept 2013

  Case Manager

  As a senior team member of United Utilities' Customer Escalations Team it was my responsibility to both investigate and resolve customer complaints using multiple contact channels. My role included the full investigation of any problem that was brought to our attention, involving the use of United Utilities engineers if required, both attending and chairing meetings between the Customer Escalation teams from both Sir Christopher Harding House, Whitehaven and United Utilities' Head Office in Lingley Mere, Warrington and to liaise with UU's customers who had experienced difficulties with either their water supply or subsequent bill through both the multiple contact channels available too them and regular face to face meetings. Show less

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  M-Sport Ltd

  Oct 2013 - Sept 2014

  Part Logistics Team Leader

  During my time at M-Sport, it was my duty to provide guidance, direction, instruction and leadership to a team for the purpose of achieving key results. I had to make sure that the 4 dimensions of leadership are being addressed. The four being: 1, a shared, motivating team goal. 2, action, progress and results. 3, collective unity or team spirit and 4, attention to individuals. Delegating work, making sure that each member of the team has a fair and equal work load to carry out from day to day was a daily task and to report individual and team performances as well as concerns to the Head of Department. It was also my duty to correspond and negotiate with courier account managers, making sure that M-Sport was always on the best available tariffs enabling them to send high quality/priced items across the globe, as safely as possible. Show less

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  Lakes College

  Sept 2014 - Apr 2016

  Business Sales Manager

  Focusing around the Engineering, Civil Engineering and Nuclear sectors, I was responsible for leading, promoting and developing Lakes College's training provision throughout Cumbria and it's borders. Provide access to local learning for businesses and the community. In addition work with local employers to identify training needs and skills shortages and to coordinate provision of training programmes.I also organised, ran and lectured the Lakes College's BIG RIG event through the summer break, accommodating around 20 apprentices from Sellafield Ltd and other local SME's on each occasion. Please see the video attached for more details on this. Show less

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  Stan Palmer Honda

  May 2016 - Jun 2018

  Senior Sales Executive

  My first role within the Motor Industry provided a stable-platform that has been heavily improved on over-time. Learning to converse with a varied customer base effectively while quickly exceeding in a high-pressure, heavily regulated environment. Specialist Automated Finance (SAF) Expert - July 2017

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  Lloyd Motor Group

  Jun 2018 - now

  Continuing to act as a main point of contact within a premium retailer, this role developed from corresponding exclusively within the retail sector to building relationships and partnerships with large companies, SME’s and sole traders across West Cumbria to provide and extend access to both the BMW and MINI fleet.Expanding from a retailer-only based role I have been able to extend my reach away from the site at Cockermouth to research, network and meet with clients at varied locations allowing for more personal, customer focused sales negotiations with stakeholders ranging from employee and Fleet Managers to Director and CEO levels.Motor Trade Law - December 2023BMW Electrifying Sales Accreditation - November 2023 Show less Acting as a main point of contact within a premium sector, it has been my responsibility to be an ambassador for the BMW brand and a face and personality of the retailer. Growing a strong customer base, including high-net-worth and celebrity clients, through precise organisation and clear direction has allowed me to be a leading example across the business. Striving for constant improvement have requested and fulfilled a host of additional learning opportunities and shown consistently a strong ability to be self-sustaining.As well as performing to a consistent high-level have been able to fulfil additional duties outside of my role to a professional standard including, but not contained to, colleague development.BMW M Certification - October 2022BMW Group Certified Sales Executive - February 2018 Show less

  • Brand Manager

    Jul 2024 - now

  • Business Development Manager

    Jul 2023 - Jul 2024

  • Sales Executive

    Jun 2018 - Jul 2023