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Alex Yeap

Alex Yeap

Senior BPT Executive

Followers of Alex Yeap409 followers
location of Alex YeapKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Senior Service Operations Manager at NTT Ltd.

  • Education

    • DeMont Fort Uni (UK)

      1998 - 2000
      BSC Computer Science Computer Science

    • SM Taman Maluri

      1994 - 1997
      SPM Secondary School

      Activities and Societies: Represent school in Badminton, Football, Rugby. President of the School Arts club.

  • Experience

    • SC Johnson (M) Sdn Bhd

      Apr 2001 - Dec 2005
      Senior BPT Executive

      Maintaining all IT Hardware & Software related.

    • Hong Kong Sa Sa (M) Sdn Bhd

      Feb 2006 - Aug 2006
      Senior IT Executive

      Work as the main IT person on supporting all company branches throughout Peninsular Malaysia. All IT hardware & software related which included the database and sql reporting. Train the Junior IT on handling all IT related issue.

    • Dell Global Business Center

      Sept 2006 - Apr 2010
      Critical Incident Manager

      Managing all Sev1 and Sev2 critical incident which involving all IT parties to resolve issue. Communicate with all business users which been impacted due to IT issue ad keep abreast of the situation to all participant and affected users.

    • Global Wagner (M) Sdn Bhd

      May 2010 - Jul 2010
      IT Manager

      As the main contact person on all IT related issue for the company. Maintaining all IT hardware and software - which include SAP application and MYOB finance application.

    • Solsis (M) Sdn. Bhd.

      Aug 2010 - Sept 2012
      Operation Manager

      Managing All engineers (Nationwide) on meeting the day to day operations, SLA, Incident. Provide coaching and mentoring as a people manager (in terms of behaviour and technical). Set out the right KPI for all 105 engineers. Engaging customer (multiple principal such as telecommunication, bank, GLC, government and public sector) on improvement plan, deployment / migration strategy, discussion on next technology.

    • PETRONAS ICT (formerly known as iPerintis Sdn Bhd)

      Sept 2012 - Oct 2014
      Manager, Technology & Systems

      Dealing with a small level 3 team on supporting the company (Oil & Gas) - regards specific technology on desktop management and also strategies on next technology for the customer environment.

    • Hewlett-Packard (M) Sdn Bhd

      Oct 2014 - Sept 2018

      Managing entire Workplace Services team for Global and Local Account supports in-country. (Which inclusive of support towards FSI, Oil & Gas, Insurance, FMCG and GLC) Work with Sales Team, Pre-Sales and Solutions team on new deal. Crafted our process and best practices for Service Delivery and Operations. Managing account basis on the overall delivery of IT in terms of Workplace (End User Computing). From SLA achievement towards delivery of projects and etc. Building up relationship between Customer(s) and Company direction.

      • Head of Mobility and Workplace Services Malaysia

        Oct 2015 - Sept 2018

      • Account Delivery Manager

        Oct 2014 - Sept 2018

    • DXC Technology

      Apr 2017 - Sept 2018
      Malaysia Head of Global Field Services

      Managing pool of resources on supporting 30 Client accounts which inclusive of Oil & Gas, Banking and Financial Institution, Telecommunication, FMCG and Insurance Industry.Keeping relationship and making sure SLA are been meet accordingly. Advice customer / client on the next technology for WorkPlace Services. Part of the Solutions / Pre-sales team to helps company achieve new client or Projects.

    • Dimension Data

      Sept 2018 - now
      Service Delivery Lead

      As people manager to managed a pool of team specialize in Network equipment - CISCO, F5, Juniper, and also CX environment - such as Avaya and so forth which inclusive Technical Account Manager and Resident Engineer. Apart from Network specialize - managing the Logistics team in terms of spare parts and sparring portion to make sure uptime support are agreed according to the SLA. Cost improvement and savings as well.

    • NTT Ltd.

      Nov 2020 - now
      Service Operations Senior Manager

      Managing Operations for Services Support for the whole company. From Operations, Logistics, Budgetary and P&L.

  • Licenses & Certifications

    • Business Technology Strategy

      ATD Learning
      Jan 2014

    • Managing Discipline at the Workplace

      Ellen Burke (M) Sdn Bhd
      Mar 2011

    • The Power of Leadership for Instant Results - NLP

      Cooper Bussman
      Oct 2010

    • Certificate on Competency-Based Interviewing Skills

      ITD Group
      Jun 2009

    • Neverfail Certified Implementation Engineer

      Neverfail
      Dec 2008

    • Neverfail Certified Sales Engineer

      Neverfail
      Dec 2008

    • ITIL Version 3

      EXIN - APM Group
      Jul 2008

    • Project Management Practices

      SC Johnson (M) Sdn Bhd
      Jul 2003

    • NCC - Certificate in Business Computing

      NCC Education - Oxford House
      Apr 1997

    • Microsoft Certified Systems Administrator (MCSA)

      Microsoft
      May 2019

  • Honors & Awards

    • Awarded to Alex Yeap
      Global Command Center Setup Dell 2007 Success in setting up the whole Global Command Center for Dell (Including the layout, engagement, process and resources).
    • Awarded to Alex Yeap
      Flawless AD & Exchange Migration SC Johnson (M) Sdn Bhd Jul 2004 Successfull on migrating AD and Exchange system for Malaysia office and involvement throughout the regional migration for others countries.
    • Awarded to Alex Yeap
      Customer Service Management SC Johnson (M) Sdn Bhd Jul 2003 Provide the best customer experience program and rolling out the customer expectation throughout the Retail and Distributor.
    • Awarded to Alex Yeap
      ACCPAC Upgrade Project SC Johnson (M) Sdn Bhd Jul 2002 Successfull of finance and supply chain application from DOS system to Windows base system.