Anup Shakya

Experience

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  Microtech Pvt. Ltd

  Jan 2004 - Jan 2006

  Hardware Technician

  Monitors and responds to hardware and software problems utilizing a variety of hardware including Printers and software testing tools and techniques.Under direct supervision assists with network hardware, Servers and software installation, troubleshooting, and support.

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  Enravel IT, Hurstville, NSW, Sydney

  Jan 2008 - Jan 2009

  IT Technician

  Enravel IT, Hurstville, NSW, SydneyRepair and recover from hardware or software failures. Coordinate and communicate with impacted constituenciesPerform on and offsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.Access diagnostic utilities, software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Show less

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  Syntegrate

  Jan 2011 - Sept 2015

  System Integrator

  • Implemented and designed VMware ESXi Servers, vCenter, vMotion, Storage Motion, FT, High-Availability, DRS, DPM, SRM, Privet and Public vCloud and other product related to VMware.• Configuring and Maintaining backup for Disaster Recovery and Backup solutions. The following technology is used Veeam, Double Take, R1Soft, vSphere Replication etc.• Working with Microsoft environment such as Active Directory, DNS, DHCP, Lync, System Centre Configuration Management 2012, Windows Servers, Wsus, RODC and others.• Monitoring and Maintaining as well as configuring Switch, Routers, and other networking devices such as Juniper, SonicWall, Dell Products, Netgear, Trendnet Other.• Experience with VOIP technology, Designed and implementation unified Communication.• Configuring and Maintaining SAN, NAS technology with Dell, IBM, Qnap and other storage devices.• Maintain data centre environmental and monitoring equipment. Show less

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  Pioneer Solutions LLC

  Jan 2014 - Aug 2021

  Performed Database administration tasks like taking backup, restoring, shrinking database. Created user login credentials and set permissions and mapped them to different databases as required.Working with Microsoft environment such as Active Directory, DNS, DHCP, Windows Servers, and others.Maintain and monitoring Switch, Router and other network devices.Working with backup technology on Microsoft SQL database like manual backup database as well as scheduling backup. Prepare Reports and Documentation. Maintain and monitoring Hosting Cloud server at godaddy and IBM Softlayer vendors.Working on Apache Subversion (SVN), CCNET servers.Configured Webserver using IIS to make applications more secured. Installed 2048 bit encrypted SSL certificates in productions servers, which are hosted abroad.Configured site-to-site VPN tunnel using CISCO ASA 5505 to have secured communication between LAN and WAN networks.Planned and implemented Software and Network upgrades for betterment of Business functionality and to increase Network efficiency.Provided technical training sessions to new employees on network infrastructure, servers and application setup.Led the Migration project where we had to migrate our application server and database server from 2008 to 2012 versions. Show less

  • IT Manager

    Feb 2015 - Aug 2021

  • Senior System Administrator

    Jan 2014 - Jan 2015
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  UAE Exchange

  Jun 2014 - Dec 2014

  Sales and Business Services Executive

  Co-custodian for main vault.Perform all cash-counter banking transactions to meet high service standards in money transfer, Foreign exchange and payments solutions.Identifying the customer needs and collecting survey forms.Educating the customer on available services, products and options.Cross sell the new products to all customers.Reporting to Branch Manager. Arrangement of Funds for the process of Funding.Updated knowledge on all the products, daily remittance, currency rates and MOPP and AML & CTF regulations.Heading towards successful closures & Achieving sales targets.Business result, Business Development, Relationship Management, Risk Management.Follow up the rejected transaction, handling customer grievances and queries through EIRS. Ensure all the transactions are complying with Qatar Central Bank rules and regulations. Show less

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  Infosys Nepal

  Feb 2015 - Mar 2018

  Technical Consultant - Enterprise Solution
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  Hitachi Energy

  Nov 2020 - now

  Cloud Infrastructure Operation Manager

  Team Leadership: Oversee and mentor cloud operations teams, fostering collaboration and professional growth.Infrastructure Management: Ensure the deployment, maintenance, and optimization of cloud services, focusing on performance and availabilityIncident Management: Act as the primary escalation point for critical incidents, leading resolution efforts to minimize service disruptionSecurity Compliance: Implement and enforce security policies, ensuring compliance with industry standards and regulationsBudget Oversight: Monitor budgets and identify cost-saving opportunities while managing projects to enhance cloud operations.Process Improvement: Develop and refine Standard Operating Procedures (SOPs) to streamline operations and improve service delivery Show less