Tanish Sidhu

Experience

• 

  Odessa

  Jul 2019 - now

  Part of Enterprise Customer Support, where I’ve supported a diverse portfolio of clients including GE, Canon, Timepayment, TD Bank, Crestmark, PNC, ePlus, Compeer, XCED, and more.Effectively identifying and resolving critical defects and escalations reported by clients, including code fixes, data fixes, and accommodating change requests.Providing dedicated L1 support to clients located in the EST timezone, ensuring prompt resolution of issues and seamless communication.Managing priorities and effectively communicating with clients to provide updates on issue resolution progress, ensuring transparency and client satisfaction.Collaborating with Business Analysts to plan and coordinate project timelines, ensuring deadlines are appropriately set and met.Working closely with cross-functional teams such as CloudOps, Product, and Framework teams to address client issues, streamline processes, and drive continuous improvement. Show less Part of project implementation teams for esteemed clients — Dell and LEAF Capital.Collaborating closely with clients and Business Analysts to understand unique requirements and implement customisations tailored to customer needs. Automating key modules within the core application, resulting in streamlined processes and improved user experience.Leveraging in-house Odessa tools such as Odessa Test and Odessa Build to streamline testing and development processes. With Odessa Test, I’ve scripted test scenarios to ensure comprehensive testing coverage, while Odessa Build has been instrumental in generating default Entity Framework code, accelerating development timelines.Involved in migration tasks aimed at transitioning legacy systems to newer platforms or technologies. This has involved careful planning, data mapping, and execution to ensure a smooth transition with minimal disruption to ongoing operations. Show less

  • Staff Engineer

    Apr 2024 - now

  • Senior Software Engineer

    Apr 2022 - Mar 2024

  • Software Engineer

    Jun 2020 - Mar 2022

  • Intern - Software Engineer

    Jul 2019 - May 2020