Rashmi Shetty

Experience

• 

  Jayaram Developers

  Jul 2008 - Sept 2010

  Customer Relation Executive

  Responsibilities:• Handling one Single project at a time.• Keeping the customer posted in regards to status of the project.• To coordinate with the Engineers for any Client Query.• Maintaining the file of each and every customer.• Filing all the required mails as a proof of communication.• Coordinating with Clients for Payments.• Sending greetings on the occasion of Clients Birthday.• Arranging meetings as required by the clients or the engineering section.• Keeping the customer posted regarding the events or new projects.• Preparing and sending Demand letters for payments.• Coordinating with the Field Executive and the client for proper management.• Maintaining contact Details and database of the customers.• Maintaining the customer details.• Maintaining the records of the units booked.• To coordinate with the Site Executive for Marketing Inventory.• Bank Coordination.• Monthly payment collection• Keeping track of DSR of Sales Manager.• Categorizing the enquiries generated from different mediums.• Designing and printing of marketing promotion materials. Show less

• 

  GE Business Solutions

  Jun 2010 - Feb 2013

  Sr Business Coordinator
• 

  HDFC Sales Private Limited

  Feb 2013 - Mar 2014

  Sr. Relationship Officer

  Responsibilities:Responsibilities include demonstrating and explaining the terms and conditions of policies & usage of Credit Cards, Converting existing client list for add-on loans & personal loans and offering mortgage loans for walk-in customers to the branch, Developed new accounts and maintained the existing accounts. Home Loan Application Process from sanction till disbursement. Ensure the requirements are fulfilled. Key Performance Functions:• Attending clients inside the branch, answer customer queries, coordinate with back office operations & facilities.• Generating new leads from field activity and actively followed up on referrals.• Achieved sales targets on a month-by-month basis.• Processing of Loan Applications & Credit Card Applications • Coordination with Backend documents verification team.• Getting the approval of Loan Application & Credit card applications. • Processing the loan application from sanction till the disbursement. • Identified customers’ needs and closed deals only after systematic consultation for loan programs to suit customer’s needs.• Innovated and executed new strategies to bring profits to organization.• Monitored all walk-in customers for converting leads , maintained customers’ records and follow-ups with appointments. • Reviewed and resolved customer complaints within stipulated time period.• Conducted market surveys for gathering information about customers’ choices and preferences regarding Loan & Credit Card products and ongoing market trends in the industry.• To meet & exceed customer expectations with superior customer service.• Proactively developing client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to net new money, income generation, product sales and new client growth targets. Show less

• 

  GE Groups

  Apr 2014 - Jun 2016

  Operational Head (Marcom)
• 

  SRIVEN ESTATES PRIVATE LIMITED

  Apr 2017 - Jun 2019

  Operational Head (Marcom)
• 

  MJR Builders Pvt. Ltd.

  Apr 2018 - now

  GM - Operations