Sachin Jadhav

Experience

• 

  Tata Consultancy Services

  Jun 2000 - now

  Senior Manager - Client Delivery, Banking BPO Operationns

  1) Enriched with 15 years of experience encompassing the areas of Operations Management, Project Management, Team Management, Client Servicing, Client Relationship management.2) Strong functional knowledge and well versed experience in managing various processes like Funds Transfer Investigation, Global Payments Processing, Mortgage Client Servicing, Trade Finance and Global Remittances across the Globe.3) Excellence in driving Process Improvement and transformation projects to deliver efficiency in existing Business.4) Certified Green Belt and in process of completing Black Belt certification. 5) Customer Relationship Management to ensure customer satisfaction level is achieved.6) Expertise in developing procedures, service standards for business excellence. 7) Expertise in requirement gathering and enhancement discussion with client and assign task in team.8) Expertise in operational cost saving, risk and control & compliance. 9) Expertise in handling new process setup, designing and recommending standard operating procedures & flows. 10) Proficient in managing & leading team up to 50 team members for running successful process operations. Show less