Julia Alvarez, CRDE, CAM

Experience

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  Fontainebleau Miami Beach

  Jan 2005 - Jan 2007

  • Front Desk Agent

    Jan 2005 - Jan 2007

  • Front Desk Agent

    Jan 2005 - Jan 2007

  • Front Desk Agent

    Jan 2005 - Jan 2007
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  The Setai

  Jun 2008 - Mar 2009

  Front Desk Supervisor
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  Holiday Inn Express Munich

  Mar 2009 - Nov 2009

  Guest Service Manager

  Training new employees, establishing guidelines and implementing SOPs, scheduling, budget reporting, supervising and ensuring a smooth operation

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  Miami Beach Resort

  Mar 2009 - Apr 2013

  Supervising and managing the day-to-day operation, Budgeting, scheduling, payroll reporting Keeping acurate room inventory for convention blocks, catering blocks, FIT bookings including Wholesaler blocks

  • Front Office Manager

    Nov 2009 - Apr 2013

  • Rooms Control Manager

    Mar 2009 - Nov 2009
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  El Conquistador Resort, a Waldorf Astoria Resort

  Apr 2013 - Dec 2017

  Front Desk Director

  Overseeing and ensuring daily Front Office operation. Payroll reporting for my staff and weekly payroll budgeting, implementation of Procedures and SOPs, supporting, coaching, teaching, guiding, counseling and leading Supervisor team and front desk agents to become Experts in their role, gain a career and obtain the most knowledge possible.

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  Charlestowne Hotels

  Feb 2018 - Dec 2021

  Supervise hotel staff. Improve staff & hotel profit performance through critical & analytical thinking, operational adjustments, training, attention to detail and empathetic problem-solving methods. DailyFinancial Input for both properties. Assisting and preparing End of Month as well as Owner’s reporting including splits and spreads for two hotels. Inventory and supply control management. Admin tasks as needed. Direct contact person for corporate financial questions. 5* luxury service to its best

  • Director Of Operations

    Sept 2020 - Dec 2021

  • Director Of Guest Services

    Feb 2018 - Dec 2021
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  The Boca Raton

  Dec 2021 - Dec 2023

  Director Of Operations- The Tower

  Assist in pre-opening and opening of a newly renovated Tower with 224 guest rooms leading the Room-In-A-Box program to deploy all hotel-, guest- and room amenities prior to opening. Leading, inspiring and motivating all of the Tower staff daily to provide the best service to our guests. Overseeing all aspects of the daily hotel operation.

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  Boomerang Water

  Mar 2024 - now

  Senior Account Manager

  Passionate about the hospitality industry and our planet, Boomerang provides the one and only sustainable water bottling system on the market to help rid hotels from using single-use plastic water bottles for their guests. We can provide custom bottles fit for operational and functionality needs- If you are interested in the system, please feel free to reach out.