Raihan Fadilla Hakim

Experience

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  Telkom Indonesia

  Sept 2018 - Dec 2018

  Technical Support Help Desk

  -Establish communication between company employees, especially in Technical Support Help Desk work units.-Responsibility for technical problems posed by customers or users, by providing good problem solving.- Record, convey and resolve a problem according to procedure, make certain reports (recapitulation) problem solving, and, deal with customer internet problems through Nossa Application.- Provide customer reports to technicians to solve customer internet disruption problems quickly and easily.- Conduct and build an emotional approach with all field members so that good teamwork and two-way communication can be established.- Provide work directions to indihome technicians to correct customer interruptions and provide disruption tickets to technicians in accordance with the rules. Show less

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  HMTT Telco Tel-U

  Mar 2021 - Jun 2022

  - Coordinate and organize all work programs and the implementation of organizational policies in the implementation of activity programs- Responsible for creating the image of both the HMTT organization and the Asterisk 2021 event by communicating all forms of information about the organization's event activities to participants- Coordination to all organizers and participants to follow the entire series of Asterisk 2021 events from the beginning to the end of the event- Ensuring Asterisk 2021 event information is presented to participants through participant mentors and official Asterisk Line 2021 accounts- Carrying out other duties and responsibilities deemed necessary according to the interests and developments of the ASTERISK 2021 event. - Provide points of mind that are the organization's strategies and policies in the framework of implementing work programs and in responding to reforms throughout the life order for the achievement of organizational ideals and objectives.- Record and assess existing organizational activities and activities to be researched and studied into further development materials. Show less

  • Coordinator Of Public Relations Committe (PRC) Asterisk 2021

    May 2021 - Jun 2022

  • Treasurer Of Initial Regeneration Department

    May 2021 - Apr 2022

  • Senior Staff Of Initial Regeneration Department

    May 2021 - Apr 2022

  • Public Relations Committe Of GATHRAK 2020

    Mar 2021 - Apr 2021
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  Telkomsel

  May 2022 - Jul 2022

  RAN & Transport Western Internship

  A significant aspect of my role involves collaborating closely with RAN Management to establish essential design criteria, conduct comprehensive link budget assessments, and perform traffic analysis to facilitate network design and subsequent updates. By meticulously analyzing network performance and traffic patterns, I contribute to the continuous improvement and optimization of RAN infrastructure. With my expertise in RAN technology and my commitment to delivering exceptional results, I am instrumental in enhancing connectivity, enabling reliable communication, and supporting the overall success of telecommunications systems. Show less

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  PT Angkasa Pura II (Persero)

  Jul 2022 - Aug 2022

  IT Communication & Data Network Internship

  -Performing routine maintenance on network hardware and software to ensure optimal performance and Installing, configuring, and maintaining required network software.-Responding promptly to network disruptions to minimize their impact on company operations, Coordinating with internal teams or external vendors to troubleshoot complex issues. -Managing network hardware like routers, switches, servers, and Installing, configuring, and maintaining required network software.-Collaborating with other internal teams, such as software development and systems management, to ensure technical and operational alignment. Show less

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  PT Surya Citra Media, Tbk

  Aug 2022 - Dec 2022

  Technical Support-Broadcast Support (Network Operation Center) Internship

  -Ensure that all technical equipment used in production and broadcasting is functioning properly. Perform routine maintenance, preventive upkeep, and troubleshooting in case of malfunctions.-Responsible for installing, configuring, and maintaining the server equipment that supports broadcasting operations. This includes server hardware, software, and networking components.-Identify and resolve technical issues that may occur during production and broadcasting, including audio disruptions, video issues, or connectivity problems.-Monitor live broadcasts and recordings to ensure good audio and video quality and address any technical issues that may arise during transmission. Show less

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  PT Primavista Solusi

  Sept 2023 - now

  System Engineer

  - Responsible for holding an important role in overseeing or monitoring transactions, transaction reporting and maintenance, collaborating with the development team for improvements and updates to EDC Payment or other transaction-related software, internal testing or testing with the operations team for EDC Payment after application updates.- Provide technical support such as installation, configuration, repairs, and technical reports as well as troubleshooting necessary for banking transactions. Show less