Ts. Hii Saan Chieng

Experience

• 

  Sarawak Information Systems Sdn. Bhd.

  Aug 2006 - Aug 2023

  As the Assistant Director of Customer Relationship Management (CRM), I am responsible for leading and overseeing the centralized customer-centric function of the division, which unifies all customer initiatives through different functions to ease doing business with our organization. My main focus is building partnerships with customers-stakeholders through technology offerings, personalized marketing techniques, strategic planning, and internal business processes that aim to increase revenue and productivity. As the lead point of contact for all customer account management matters, I am responsible for managing and developing strong, long-lasting customer relationships. I work closely with the team to identify new business opportunities and to ensure that our customers' needs are met and that they are satisfied with our service. In addition, I ensure the success of our customers by collaborating with the responsible team to manage strategic accounts and meet our commitments. I collaborate closely with the team to ensure service-level agreements are effectively implemented, executed and billed. Additionally, I oversee customer interaction via various channel communication touchpoints. I work closely with the team to assist with customer requests or issue escalations as needed and to ensure that our customers' needs are met promptly and efficiently.My role is crucial in ensuring that our customers have a positive experience with our organization and that we create a mutual value proposition with our customers through our service and partnership. I strive to continuously improve and innovate our processes and services to meet and exceed our customers' expectations. Show less As a seasoned professional in account management and business development, I am dedicated to leading a team of talented account managers. Together, we plan, organize, and coordinate the company's sales and marketing initiatives to drive success.With a focus on ensuring top-notch customer satisfaction, I am responsible for managing the day-to-day sales processes and monitoring after-sales services. I strive to maintain strong customer relationships and control expenditures to make the most efficient use of resources. Additionally, I work to establish and direct operational and administrative procedures to ensure the smooth running of the department.I am proud to serve a diverse customer base, including Federal and Sarawak State governments, councils, statutory bodies, government-linked companies, utilities, hospitals, commercial entities, and even overseas clients. It is a privilege to represent the department in its dealings with other divisions within the organization and with external agencies. Show less As a seasoned project manager, I am dedicated to delivering projects efficiently and effectively, ensuring that they are completed on time, within scope, budget, and to the satisfaction of our customers.With a focus on end-to-end project management, I work closely with project stakeholders to ensure smooth planning, scoping, design, development, execution, and training. I effectively communicate and monitor project operations and lead project teams, utilizing the best methodologies, tools, and techniques to achieve successful project execution and implementation.By proactively managing and containing project risks and issues, I am able to provide a level of reassurance to our customers, ensuring that the projects I manage are completed successfully. My commitment to delivering results and my experience in project management make me a valuable asset to any organization. Show less As a Business Development Executive, I had the privilege of serving as the lead point of contact for a diverse portfolio of key accounts, including councils, utilities, ports, and strategic commercial accounts. My main focus was to understand the customer's needs and create sales opportunities to help generate revenue for the company while building and maintaining long-lasting relationships.I was responsible for building and maintaining strong customer relationships, serving as the lead point of contact for a diverse portfolio of clients. My role involved performing customer account management, identifying their needs and requirements, and developing and implementing strategies to generate sales for the company. I was dedicated to ensuring customer satisfaction and long-lasting building relationships to drive future business opportunities. I could effectively balance and manage a large volume of customer accounts through my efforts while consistently delivering results and exceeding expectations. Show less

  • Assistant Director

    Nov 2020 - Aug 2023

  • Section Head of Account Management & Business Development

    Jan 2018 - Oct 2020

  • Project Management Executive

    Jul 2013 - Dec 2017

  • Business Development Executive

    Aug 2006 - Jun 2013
• 

  SiliconNet Technologies Sdn. Bhd.

  Sept 2023 - now

  • General Manager

    May 2024 - now

  • Special Officer

    Sept 2023 - Apr 2024