
Vasanth Padmanaban
Customer Support Officer

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About me
Sr. Sales Operations Business Partner | Driving Sales Growth through Process Improvements & Digital Enablement
Education

Illinois Institute of Technology
2006 - 2008Masters Industrial Technology of OperationsMasters in Industrial Technology & Operations

Bharathiar University
2000 - 2004Bachelors Mechanical EngineeringActivities and Societies: Student President of MESA (Mechanical Engineering Students Association) Bachelors in Mechanical Engineering
Experience

Allsec Technologies Limited
May 2004 - Oct 2004Customer Support OfficerCustomer Support for a leading American Bank

Dell Technologies
Nov 2004 - May 2006Senior Technical Support AssociateTrouble shooting and fixing Hardware and Software related issues in Desktops, Notebooks PDA’s, MP3 Players, Projectors and Plasma Televisions.

Philips Lighting
May 2007 - May 2018• Responsible for delivering high impact audit reviews addressing Philips risks. • Responsible for carrying out a wide variety of audit reviews, such as strategic initiative reviews, business & process performance reviews and financial & compliance reviews. • Lead and participate in audit reviews addressing strategic or business risks of Philips. • Establishing and maintaining a professional relationship with senior management and their teams.• Facilitate risk workshops establishing risk profiles for sectors or business groups/units.• Act as a trusted and impactful business partner to the business and work creatively and analytically in a problem-solving environment as well as think through complex challenges and deliver results• Actively provide peer feedback and coaching to your colleagues throughout the audit engagements• Provide re-assurance that all major risks possibly impacting the achievement of Philips Strategic and Operational objectives are well understood and managed. • Benchmark performance by enabling the exchange of best practices across Philips and help to create a platform for knowledge management. Show less • Manage strategic continuous improvement projects for the Commercial organization• Support End to End Transformation projects in project management or transformation consultant role• Build detailed end to end project plans to manage and deliver all assigned projects on-time and under-budget, including risk and mitigation plans• Manage communication plans for all projects• Enlist appropriate levels of support for the projects, including executive and management level support• Determine the structure and lead the cross-functional teams to successfully complete projects• Develop templates, tools, key performance indicators (KPI’s) and operational reporting for all projects• Perform Benchmarking Studies Show less 1. Developed pricing strategy with Regional Product Manager’s to achieve desired level of cap utilization2. Managed the team to maintain the Pricing Management Software (Vendavo) to ensure requirements / needs of Pricing Operations were met.3. Managed Price Increase implementation projects by collaborating with Sales, Pricing Operations and Product Management.4. Developed complex and custom SAP Business Warehouse reports to help with Senior Management's decision making process.5. Collaborated with IT developers to help develop and implement new and/or enhanced reporting requirements.6. Defined and conducted various price analysis such as market, competitor, customer and internal transactions to support pricing decisions within Pricing Operations Show less • Developed and conducted pricing analytics using customer, competitor and market data. • Translated pricing analysis into actionable pricing strategies.• Monitored and analyzed market, customer and competitor information in order to support pricing decisions.• Reviewed and communicated findings and recommendations to senior management.• Used profitability information to formulate sales strategies which maximize profitability.• Maintained competitive intelligence for sales organization• Maintained price management software and tools used for analytics.• Ad hoc reporting or team participation as qualified by manager or senior management. Show less
Senior Audit Manager | Enterprise Risk Management
Sept 2015 - May 2018Black Belt | Project Manager | Business Transformation
Jan 2013 - Aug 2015Lead Pricing Analyst
Dec 2010 - Dec 2012Pricing Strategy Analyst
Jan 2009 - Dec 2010Operations & Supply Chain Management Intern
May 2007 - Dec 2008

Signify
May 2018 - Apr 2024Manage Sales Operations and Customer Support for $700M + channel.Manage multi-layered team of 20+ employees to support complex Go to Market model that involves direct sales, agents, end users, key account managers.Drive Sales Performance through sales enablement tools and standardized cadence to execute strategic priorities for the channel. Drive touchless orders through digital tool adoption and commercial policy adherence.Drive cross functional collaboration, strategic focus and organizational agility. Accountable to Sales Incentive Process that included establishing sales quotas, provided tracking mechanisms and agent incentive targets in line with strategic priorities to drive growth. Show less • Partner with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)• Work with cross functional peers to transition focus from crisis management to problem solving• Provide best-in-class services for planning, designing, deploying, and supporting digital salestechnology tools• Offered end-to-end solutions including process analysis and design, requirements planning,business case development, analytics support and administration support• Partnered with IT to develop advanced analytics and self-service reporting capabilities in SAP Analytics Cloud (SAC) and Microsoft PowerBI• Managed a team of 12 to support four different go to market models (channels).• Drove contract management compliance through structured E2E process and managed KPIs Show less • Partnered with Market USA CEO to establish the vision, operating model and three-year roadmap to deliver towards strategic business objectives of the organization. • As Value Stream Leader/PMO, orchestrated initiative owners across functions to drive strategic initiatives to deliver the growth ambition at $100M+.• Lead key stakeholders (Functional Owners and Initiative Owners) toward the successful delivery of projects and interrelated processes.• Implemented effective governance models and cadence structures across functions to effectively deliver strategic initiatives to planned timelines.• Collaborated with relevant stakeholders to standardize and simplify processes, reports, dashboards, KPIs and systems in alignment to Commercial Policy.• Managed and coached workstream leader to execute projects within time and within budget.• Drive process and execution excellence and implement the Americas Corporate strategy in alignment to the Global Commercial Policy.• Manage Transformation project portfolio using Lean, Six Sigma and Hoshin approach to truly deliver transformation outcomes.• Work collaboratively with the relevant teams to standardize and simplify processes, policies, reports, dashboards, KPIs and system.• Be responsible for (co)-designing and driving continuous improvement initiatives and driving any necessary changes. Show less • Responsible for delivering high impact audit reviews addressing Philips risks. • Responsible for carrying out a wide variety of audit reviews, such as strategic initiative reviews, business & process performance reviews and financial & compliance reviews. • Lead and participate in audit reviews addressing strategic or business risks of Philips. • Establishing and maintaining a professional relationship with senior management and their teams.• Facilitate risk workshops establishing risk profiles for sectors or business groups/units.• Act as a trusted and impactful business partner to the business and work creatively and analytically in a problem-solving environment as well as think through complex challenges and deliver results• Actively provide peer feedback and coaching to your colleagues throughout the audit engagements• Provide re-assurance that all major risks possibly impacting the achievement of Philips Strategic and Operational objectives are well understood and managed. • Benchmark performance by enabling the exchange of best practices across Philips and help to create a platform for knowledge management. Show less
Sales Operations & Customer Support Leader
Jan 2023 - Apr 2024Sales Performance Management Leader - Market USA
Jul 2020 - Jan 2023Director Business Transformation
Jan 2019 - Jun 2020Senior Internal Audit Manager | Enterprise Risk Management
May 2018 - Jan 2019

Zoom
May 2024 - nowSr. Sales Operations Business Partner
Licenses & Certifications

Black Belt - Six Sigma
PhilipsDec 2012
Languages
- taTamil
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