Rosa Fernandez

Experience

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  The Service Collaborative

  Dec 2013 - Dec 2014

  Opportunity Corps Member

  ● Assisted clients with Application process for Social Services● Worked with clients on a one-on-one capacity with a focus on financial literacy and self-sufficiency

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  Catholic Charities of Buffalo

  Dec 2014 - Jun 2017

  Program Assistant

  ● Pioneered and implemented a Financial Empowerment Workshop for agency● Applied for and awarded grant to provide incentive for workshop attendees● Responsible for facilitating workshops for over 200 individuals ● Collected and compiled data to earn grant (doubled) for a second year in a row● Provided Emergency Assistance screenings and referrals for clients in crisis● Responsible for representing the agency at outreach events

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  Belmont Housing Resources for WNY, Inc

  Jul 2017 - May 2021

  Housing Counselor

  ● Certified HUD Housing Counselor● Facilitated Financial Education Workshop for over 400 individuals● Taught Financial Education classes for United Way Works sites to over 500 individuals● Updated Financial Education Workshop to meet best practices nationally● Family Self-Sufficiency (FSS) Coordinator/Coach with a caseload of over 100 individuals● Provided rental counseling to over 200 individuals

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  Popmenu

  May 2021 - Nov 2021

  Client Success Manager

  ● Client Success Mananger (CSM) with a portfolio of over 600 clients; lowered churn rates, increased engagement with Popmenu platform across portfolio● Facilitated virtual (Zoom) Workshops for SaaS feature adoption and created instructional resource videos for use internally and externally● Utilized Zoho and Churnzero to manage account health and recognize ongoing needs and build systems to benefit Popmenu and its clients

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  NeighborWorks® Community Partners

  Jul 2023 - now

  Housing Counselor