Titus Popescu

Experience

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  SEBATELECOM

  Jul 2009 - Sept 2009

  Technician

  - People Skills (direct contact with customers)- Dolce satellite TV antenna installation- Equipment Configuration

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  Computer Generates Solutions

  Nov 2009 - Mar 2010

  Customer Relations Representative

  - Working with databases- Providing the requested contact information data to customers- Good communication skills- Working under pressure

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  Prime Telecom

  Oct 2011 - Jul 2012

  Field Engineer

  - Carrying out the network interventions- Active involvement in the network's maintenance and repair- Primary problem diagnosis- Wiring execution - Technical support- Installing various equipment (servers/routers/switches/microwave links/ODF's/media converters/power-plants,etc)- Fiber Optics tests (OTDR measurements/data interpretation)

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  COSMOTE Mobile Telecommunications S.A.

  Jul 2012 - Jul 2014

  Network Management Engineer

  - Monitoring the status and parameters of radio and switching network- Notifications upon quality and parameters faults- TT Handling : classify and treatment on time of TTs - Take the primary solving actions and to inform the concerned teams when intervention is needed- Offer assistance for Field Maintenance teams or subcontractors for clearing hardware faults- Carry out in a timely manner the work orders regarding the necessary changes in network 's elements configuration- Investigate and answer the customers complaints forwarded by Customer Care Department Show less

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  Ericsson

  Jul 2014 - Aug 2016

  - 2nd Level Assurance Support Activities for FO and FS engineers in solving problems on access transmission network- Fault investigation and configuration on Huawei RTN, Alcatel MPR, Ericsson Traffic Node equipment- Preventive maintenance activities, corrective actions and planned work activities- Monitoring performance indicators for the access transmission network by running periodical scripts- Verifying and implementing configuration changes- Participating in project activities- On regular base covering the 7x24 Call-out responsibility- Transfer knowledge to NOC colleagues Show less - Alarm Handling, alarm supervision , fault investigation and first line troubleshooting - TT Handling: classify and treatment on time of TTs - Make sure that the daily checks are performed- Clear and in time information provided- Demonstrates integrity in all situations and always takes accountability for impact of own actions- Constantly anticipates, recognizes and meets/exceeds customers’ expectations- Ensure fluent and polite communication with colleagues and customers Show less

  • 2nd Level Operations BO Transmission Engineer

    Feb 2016 - Aug 2016

  • 1'st Level Operations FO Transmission Engineer

    Jul 2014 - Feb 2016
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  Deutsche Telekom Pan-Net Romania

  Aug 2016 - May 2019

  SOC Expert Engineer

  - Supporting in client assurance process onboarding (UATs)- Trainer for Ticketing Tool(HP-Service Manager)- Approving/Creating procedures for upcoming services and existing services- Trouble ticket management- Monitoring, troubleshooting, fault acknowledgement and analysis - Responsible for service / application enhancements, equipment updates- Responsible for Customer resolution / escalation calls & disaster declaration. - Supervising the SPOC's assigned for service set up- Involved in Process alignment between Client and Pan-Net (IM, PM, CHM, SLA management)- Involved in User account management (IOSS/Infrastructure/Security)- Managing the shift rotation Show less

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  Rohde & Schwarz

  May 2019 - now

  System Engineer

  - Provide system design and solutions based on customer requirements;- Network configuration and design based on customer requirements;- Configure and test the system before delivery;- Analyze and understand customer requirements and create test scenarios;- Create Factory Acceptance Tests and Site Acceptance Tests documents, manage and execute tests and create reports;- Perform on-site system software configuration;- Perform local and on site training with customers;- Identify and report issues and eventual improvements to the R&D department;- Remote support for installed systems;- Follow up customer technical requirements and feedback;- Perform Site survey activities and create reports about it Show less