
Omar Nunez
Technical Support Specialist

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About me
Growth-Oriented Telecom Engineer | 20+ Years in Business Development, Partnerships, Project Management, Sales & Marketing Across Multiple Industries
Education

IUPFAN
1991 - 1993Bachelor of Applied Science - BASc Computer and Information Systems Security/Information Assurance Bachelor of Design of Information Systems
Universidad 'Santa María'
1995 - 2000Bachelor of Applied Science - BASc Computer Systems Networking and Telecommunications
Experience

Conexus Banking
Oct 1992 - Feb 1997Technical Support SpecialistData network design, computer technician, operation and maintenance of existing technology platform. Systemsand and applications integration with different banks. New technologies evaluation.

Movilnet
Feb 1997 - Sept 2002Leader of a ten people team. Cisco Certified Network Associate (CCNA), Development of data networks for the interconnection of the branches offices. Implementation of new technologies (LAN/WAN) for the internal clients within the company. Technical Support Supervisors are in charge for coordinating teams ensuring technical services for an organization. Highlight duties such as tracking engineering work, making sure jobs are completed in time and within budget, implementing customer specifications, making sure customer needs are fulfilled, and assigning tasks. skills related to technical knowledge, customer service, leadership, problem solving, being able to work under pressure, and computer proficiency. Show less
Project Development Manager
Apr 2000 - Sept 2002Technical Support Supervisor
Aug 1998 - Apr 2000Technical Support Specialist
Feb 1997 - Aug 1998

Starbridge Networks
Sept 2002 - Feb 2006Product ManagerProduct and solutions Development solutions and products. Telindus Product Manager. New Business Development, Business Development, Strategies to support sale force. Development of sales and training presentations, planning of sales and marketing processes, main point of technical contact between customers and Starbridge Interactive Group, Development of manuals of procedures, evaluation and products development for Venezuela and throughout the Caribbean area.Increased 32% of the company's revenue in Center America and the Caribbean with the development of new business in those markets. Show less

DESCA
Feb 2006 - Jun 2007Presales EngineerDevelopment based on the portfolio of Products & Solutions Cisco Systems and Microsoft solutions; New Business Development, Business Development, Strategies to support sales force. Development of sales presentations, planning of sales and marketing process, main point of technical contact between customers and DESCA, Development of manuals, of procedures evaluation and products development. Network Design for Optical Multiplexers in PDVSA Oriente with associated budget to $ 100 MM.

Grupo Tecnologico Siatel
Jun 2007 - Jun 2010Sales ManagerSales and Marketing Manager: Developing Products and solutions portfolio; Product Manager and New Business Development, Business Strategy Development, Business Development Partnerships with different manufacturers and suppliers. Developing sales and marketing strategies. Planning sales and marketing processes, main point of contact between the client and the company, management of commercial relations with the various shopping centers. Development of process manuals, evaluation and development of products. Development of sales presentations and training Development of commercial relationships with manufacturers and suppliers both nationally and internationally.• Developed nationally the catalog of Samsung products and services for business and government sector.• Developed SIATEL trade relations with manufacturers and suppliers such as Samsung and DAAB (Remtech) for product development and new business.• Increased 40% of the company's revenue in a three years period. Show less

CTO Centro de Transferencia Orinoco
Jun 2010 - Nov 2014Director Channel Alliances and Business DevelopmentI developed and directed the overall operations of the learning and development department. I administered end-to-end activities involved in managing the annual budget worth US$ 1M. I supervised and guided a team of 10 people ensuring the attainment of collective vision. I established and maintained new partnerships and alliances with vendors, including APMG, Arcitura, and Mushroom Networks.• Increased 30% of the company's revenue in the last two years.

ZTE Corporation
Nov 2014 - Jun 2017Services Business Development ManagerLed a team of five engineers, overseeing the development of technical and commercial solutions for a diverse range of projects. Focused on driving innovation, improving project execution, and contributing to significant revenue growth. • Acted as Service Solution Engineer, designing and proposing tailored technical and commercial solutions based on customer needs. • Prepared comprehensive project cost structures, managing both internal and outsourced expenses. • Conducted risk analysis and feasibility studies to support informed decision-making for project proposals. • Developed detailed professional and technical documentation for project proposals, ensuring accuracy and clarity. • Managed solutions for projects of varying scales, from small initiatives to nationwide and international deployments, covering all phases including design, manufacturing, training, logistics, deployment, and optimization. • Collaborated closely with deployment teams, gathering feedback to refine future project proposals and improve execution. • Achieved a 30% revenue increase over two years by implementing new business models in response to Venezuela’s economic challenges. Show less

Gold Data
Sept 2017 - Mar 2021Oversaw all aspects of on-air operations, ensuring smooth technical and operational execution in a 24/7 environment. Acted as the primary point of contact for internal and external clients and business partners, addressing and resolving technical and operational issues with urgency. • Led and supervised the on-air technical team across the broadcast day, ensuring the seamless execution of the network’s broadcast schedule. • Coordinated broadcast operations across four domestic time zones, managing live, pre-recorded, and time zone-delayed programming. • Ensured the availability and quality of all scheduled on-air content, including programs, live control rooms, remote feeds, commercials, promotions, and public service announcements. • Resolved facility, equipment, media, and scheduling issues, ensuring continuity of broadcast operations. • Facilitated professional communication with senior management, producers, studio control rooms, and affiliate representatives regarding technical matters and schedule changes. • Recorded and communicated all schedule changes, including live programming, breaking news, and any on-air discrepancies. • Adjusted staffing and resources in response to operational demands and schedule changes. • Played a leadership role in project management and presentation, contributing to operational improvements and efficiencies. • Drove an 85% increase in company revenue through direct sales of sports events on a global scale. Show less Managed the end-to-end operations process, providing critical support to the sales team and ensuring smooth service implementation. Played a key role in enhancing business relationships, driving process improvements, and contributing to revenue growth. • Provided technical and product expertise to support the sales team during pre- and post-sales activities. • Oversaw operations support during service implementation, ensuring seamless delivery and customer satisfaction. • Developed business plans for new services and business verticals, driving strategic growth opportunities. • Fostered and maintained strong relationships with vendors and suppliers, ensuring reliable partnerships and high-quality service. • Generated market reports for the region, offering insights to inform business strategies. • Responded promptly to customer inquiries regarding pricing and technical solutions, facilitating swift decision-making. • Created and maintained comprehensive pricing lists and cost summaries to streamline customer quotations. • Led RFQ processes and vendor selection for telecom services and products in LATAM and globally. • Collaborated with third-party vendors to discuss and deliver technical solutions tailored to client needs. • Managed the entire process from pre-sales to post-sales, ensuring effective customer-supplier relationships and supporting sales in meeting revenue targets. • Achieved a 30% revenue increase by replacing outdated, manual systems with new technology models, driving operational efficiency and improved service delivery. Show less
Broadcasting Operations Manager
Apr 2019 - Mar 2021Operations Supervisor
Sept 2017 - Apr 2019

LightWire Biz
Mar 2021 - nowChannel Account Manager / Business DevelopmentI led the end-to-end recruitment and onboarding of new partners, working closely with the leadership team to shape mid-to-long-term strategic planning. Spearheaded sales, business development, and branding strategies across various regions, while ensuring the alignment of resellers with key business priorities and initiatives for smooth policy execution. • Developed and implemented sales strategies aligned with the company’s marketing objectives to open new market opportunities and drive product movement. • Managed account development and account management to foster strong client relationships and revenue growth. • Directed the strategic development of innovative solutions and expansion strategies to enhance processes for existing stakeholders and build a new business pipeline. • Held commercial responsibility for the solutions business portfolio, successfully managing relationships with global customers and sales channels. Achieved revenues of approximately $100K in 2021. • Designed and deployed custom business solutions integrating software, hardware, and system intelligence to support data-driven decision-making. • Ensured high levels of client satisfaction by consistently following up on service delivery, contributing to improved services Show less
Licenses & Certifications

Cisco Certified Network Associate Service Provider Operations (CCNA)
Cisco Networking AcademySept 2002
Managing Cisco Network Security
Cisco Networking AcademyJul 2000
Cisco Routing and Switching Solutions Specialist
Cisco Networking AcademyNov 2002
BuildingCisco RemoteAccessNetwork (BCRAN)
Cisco Networking AcademyMay 2001
Honors & Awards
- Awarded to Omar NunezZTE Achievement Award ZTE Dec 2016 Outstanding participation on the achievement of the proposed goals during the Movilnet's Services Business Project from 2014 to 2016
- Awarded to Omar NunezExcelence Award Movilnet Mar 2002 Excelence Award after being principal member of the management team in charge of the deployment of the Movilnet's new celular network CDMA 1xRTT with presence in all the country with associated budget of $200 MM
Languages
- enEnglish
- spSpanish
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