Breean Bohlig

Experience

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  Valley Oral and Maxillofacial Surgery

  Oct 2013 - Jan 2017

  Surgical Dental Assistant

  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.• Improved patient outcomes by providing precise surgical assistance during various procedures.• Enhanced surgical efficiency with diligent preparation and organization of operating rooms.• Ensured patient safety by maintaining a sterile environment throughout surgery.• Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.• Reduced post-operative complications through thorough wound care and dressing application.• Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.• Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.• Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.• Contributed to cost reduction efforts within the department by managing supplies inventory effectively.• Facilitated smooth transitions between surgeries with efficient room turnover times. Show less

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  Penn Foster Group

  Jan 2017 - Sept 2020

  • Provided comprehensive support for team members, resulting in improved performance and increased productivity.• Assisted in project coordination, ensuring timely completion of tasks and successful project execution.• Developed and maintained detailed documentation for team processes, contributing to more efficient operations.• Conducted regular training sessions for new employees to facilitate seamless integration into the team.• Addressed potential issues proactively, resolving conflicts within the team before they escalated.• Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.• Maintained up-to-date knowledge on industry trends, sharing relevant insights with colleagues to help inform decision-making processes.• Assisted customers in identifying issues and explained solutions to restore service and functionality. Show less • Enhanced customer relationships with personalized service and addressing individual concerns promptly.• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.• Delivered consistent results within compliance guidelines while meeting monthly collection quotas.• Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.• Increased client satisfaction by providing tailored financial advice and recommendations. Show less

  • Team Support Specialist

    Apr 2019 - Sept 2020

  • Financial Services Representative

    Jan 2017 - Apr 2019
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  Penn Foster Group

  Dec 2020 - Feb 2024

  Team Lead Manager

  • Enhanced overall team performance by providing regular performance reviews, coaching, quality assurance, feedback, and skill development opportunities.• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.• Created detailed project plans outlining goals, timelines, and resources to ensure alignment with company objectives.• Conducted training, quality assurance, and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Conducted NEEDS assessment during platform redesign• Project management improving processes and procedures via Monday.com• Took a leadership role in company acquisition, playing a pivotal part in guiding the team through a successful integration process.• Implemented a digital transformation, significantly reducing turnaround from 7+ days to 24 hours. • Orchestrated seamless onboarding for a new team, emphasizing brand standards in the process. • Personally managed 50% of interactions, utilizing a combination of strategic optimization and hands-on leadership. • Continuously exploring advanced customer support technologies for ongoing improvement. Show less

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  IQVIA

  Feb 2024 - now

  Customer Contact Center Manager