
Nathaniel John Manaba
Travel Agent for Travelocity

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About me
CLSSYB • Operations Manager | dnata Travel Inc. | Global Contact Centre
Education

John B. Lacson Colleges Foundation - Bacolod
2005 - 2006Diploma in Seafaring: Stewarding/Catering
Experience

WNS Global Services
Aug 2010 - Jan 2012Travel Agent for Travelocity
Sitel
Feb 2012 - Sept 2014Learning Specialist for Travelocity Business
Nov 2013 - Sept 2014Fulfilment/Ticketing Agent for Travelocity Business
Nov 2012 - Nov 2013Corporate Travel Consultant for Travelocity Business
Feb 2012 - Nov 2012
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InterGlobe Technologies Ltd (IGT)
Sept 2014 - Jan 2016Process Trainer for TBiz and BCD Travel
Dnata
Jan 2016 - nowManaged site-wide projects that focused on operations efficiency through process automation, standardization, and performance management. Led the contact centre teams of the following businesses in the course of my tenure:- Visa Services- Online Travel Agency- Destination Management Company- Leisure and Theme Park Destination- Medical Services- Airline
Operations Manager
Sept 2022 - nowProject Officer
Mar 2022 - Sept 2022Team Leader
Jan 2016 - Mar 2022
Licenses & Certifications
- View certificate

Learning PowerPoint 2019
LinkedInMar 2021 - View certificate

Microsoft Teams Tips and Tricks
LinkedInMay 2020 - View certificate

Tips for Working Remotely
LinkedInMay 2020 - View certificate

Cultivating Mental Agility
LinkedInMay 2020 - View certificate

Subtle Shifts in Thinking for Tremendous Resilience
LinkedInMay 2020 
OnTrac Star Certification for Team Leaders
OntracMay 2015- View certificate

Time Management: Working from Home
LinkedInMay 2020 - View certificate

Remote Work Foundations
LinkedInMay 2020 - View certificate

Giving and Receiving Feedback
LinkedInMar 2021 - View certificate

Leading at a Distance
LinkedInMay 2020
Volunteer Experience
Member - Safety Services (Bacolod City Chapter)
Issued by Philippine Red Cross on Jan 2001
Associated with Nathaniel John Manaba
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