Ulhas Gade

About me

ITIL Managed Services. Responsibilities - Lead customers through ITSM driven improvements through:  Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services  Delivery high quality engagements in both large scale project environments and smaller, single staffed engagement models.  Demonstrated ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.  Work through complex SOWs to determine the appropriate deliverables and outcomes and further define as needed.  Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.  Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.