Lenette Daniel

Experience

• 

  Snyman & Vennote

  Jan 1998 - Dec 2003

  Administration Clerk

  Managing the inbound customer team (customer service call centre)Handle elevated customer feedback and complaints Daily management of agent and team leader performance Conduct regular performance meetings Staff MotivationAssist principal with upholding the Quality Management SystemApplication and maintenance of Accreditation with relevant ETQA'sManage yearly internal audits.

• 

  Oxbridge Academy

  Jun 2008 - now

  Creating a climate for optimal performance for the student support teamPlanning and assigning work: Optimise end to end processes, Acquire and allocate resources, Measure delivery of outcomes as defined in annual strategic key focus areas, Coaching and feedback, communcaiton through regular meetings, Manage performance and peformance processed, Dealing with Customer complaints. Managing the QMS of Oxbridge Academy ,including internal audits, self evaluations for accreditation bodies including Umalusi, DHET, Professional bodies, QCTO and Appetd. Upholding accreditations and re-applications for accreditations. Show less

  • Student Support and Quality Manager

    Mar 2010 - now

  • Company Secretary

    Jun 2008 - now