Lenette Daniel

Lenette Daniel

Administration Clerk

Followers of Lenette Daniel98 followers
location of Lenette DanielCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Student Support and Quality Manager at Oxbridge Academy

  • Education

    • Bosmansdam High School

      1998 - 1998
      Grade 12

      Activities and Societies: Sunday School Teacher

    • Vredenburg Highschool

      1994 - 1997
      Grade 12

      Activities and Societies: ACSV Played netbal for the C teamTook part in EistedfoddsTeam leader in the ACSV

    • University of South Africa/Universiteit van Suid-Afrika

      2012 - 2013
      Basics of Quality Management Basic to Total Quality Management

      Basics in Quality Management

  • Experience

    • Snyman & Vennote

      Jan 1998 - Dec 2003
      Administration Clerk

      Managing the inbound customer team (customer service call centre)Handle elevated customer feedback and complaints Daily management of agent and team leader performance Conduct regular performance meetings Staff MotivationAssist principal with upholding the Quality Management SystemApplication and maintenance of Accreditation with relevant ETQA'sManage yearly internal audits.

    • Oxbridge Academy

      Jun 2008 - now

      Creating a climate for optimal performance for the student support teamPlanning and assigning work: Optimise end to end processes, Acquire and allocate resources, Measure delivery of outcomes as defined in annual strategic key focus areas, Coaching and feedback, communcaiton through regular meetings, Manage performance and peformance processed, Dealing with Customer complaints. Managing the QMS of Oxbridge Academy ,including internal audits, self evaluations for accreditation bodies including Umalusi, DHET, Professional bodies, QCTO and Appetd. Upholding accreditations and re-applications for accreditations. Show less

      • Student Support and Quality Manager

        Mar 2010 - now
      • Company Secretary

        Jun 2008 - now
  • Licenses & Certifications

  • Volunteer Experience

    • Sunday School Secretary of my local church

      Issued by AFM Ruyterwacht on Mar 2010
      AFM RuyterwachtAssociated with Lenette Daniel