Jacob Perry

Experience

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  Gilmore Collection

  May 2002 - Dec 2006

  Banquets Manager

  Responsible for all aspects of sales and event management. I would meet with clients to review event details and complete contracts, correspond to calls, messages and emails regarding event questions and details. I worked first hand with the chef to build catering and specialty menus, and functioned as set-up manager and the on-site event contact.

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  Norwegian Cruise Line

  Apr 2007 - Oct 2007

  Bar Supervisor

  I was responsible for the sports bar 'Longboard' on the M/S Pride of Aloha. I was in charge of completing product requisitioning, maintaining a consistent weekly inventory, supervision of bar service staff, responsible cash handling and my bars promotions.

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  Gilmore Collection

  Oct 2007 - Sept 2009

  Restaurant Manager

  I was responsible for daily sales accounting which entailed completing daily sales and labor spreadsheets, coding and balancing checkbooks and invoices, compiling daily bank deposits, maintaining consistent money counts on safe and tills. I would also forecast monthly sales and uphold sanitation standards and regulations. The majority of my responsibilities were committed to staffing, training and scheduling to maintain a quality guest service driven staff.

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  Brann's Steakhouse & Grille

  Sept 2009 - Jul 2010

  Restaurant Manager

  I trained in all aspects of management including front of the house and kitchen management. I worked in two locations but mainly functioned as a Bar Manager which my responsibilities included accurate safe and till counts, product ordering, maintaining a monthly inventory, implementing bar promotions and staffing, training and scheduling.

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  Gilmore Catering

  Oct 2011 - Nov 2012

  Bar Operations Manager

  My primary responsibilities were to make sure all specialty product was ordered and sent to the correct event. I oversaw all bar operations for on and off premise events which including training, requisitioning, the logistics for off-premise delivery, and responsible service.

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  Gilmore Catering

  Nov 2013 - Mar 2015

  General Manager Banquets and Catering Operations

  I oversaw the staffing, building operations and front of the house logistics for West Michigan's premier catering company. My staff included five full time managers, three supervisors and eighty plus employees. I worked as liaison to the sales and management teams; which included communicating changes, event details, and standard operation procedures. My roll as Bar Operations Manager was incorporated into this position, so I also oversaw all bar operations; including training, requisitioning, off-premise logistics, and responsible beverage service. Show less

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  Michigan Department of Natural Resources

  Mar 2015 - Feb 2024

  I conduct research, design, and analysis for the DNR’s Technology Section. I work as an integral part of the Department’s security administration for Department specific systems. I conduct research and analysis of technology-related issues as they arise, maintain the financial operations of the RSS system, and assist the RSS help desk with audits and reviews. I am a liaison to the Department of Technology, Management and Budget (DTMB), where I share technology-related information and communications with the Department and review and audit the DNR’s ITAM computer inventory. Show less I operate as the front line customer service representative at the Plainwell Operations Service Center. I determine customer needs and decide the appropriate action to be taken to meet and exceed those needs. I effectively communicate information, operate the front desk, understand and disseminate information to the public regarding DNR rules, regulations, and procedures. I sell hunting and fishing licenses, special hunt applications, boating access site permits, snowmobile and off road vehicle permits, reconcile POS sales and bank deposits. I maintain orders, display brochures, posters, and guides. I maintain a customer log, processes incoming/outgoing US and State ID mail, and fill in as operations support where needed. Show less

  • Departmental Analyst

    Jul 2021 - Feb 2024

  • Departmental Technician

    Jul 2018 - Jul 2021

  • Administrative Assistant

    Mar 2015 - Jul 2018
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  PayIt

  Feb 2024 - now

  Client Implementation Manager

  I am the lead implementation of SaaS solutions with government agency teams. I own client implementation efforts by providing project management, the gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams when appropriate. I develop and configure prototypes using PayIt Platform tools based on the client's business needs. Build and iterate to continually incorporate feedback from clients. I communicate and manage any requirements needing engineering or the product team's input, following the relevant processes and coordinating timelines with all stakeholders. I manage test plan creation, internal testing coordination with PayIt resources, and external testing events to ensure compliance with known agency requirements, maintain a complete log of known issues or bugs, and validate fixes as they deploy. I work cross-functionally to uphold the delivery of services by both the client and PayIt product specifications, support clients in maintaining good platform hygiene, and proactively identify potential configuration or user experience issues. I serve as the primary connection point for steady-state handoff to Client Success, Client Operations, and Customer Support and support the development of training materials for various PayIt departments on agency business rules, user experience in the application, and unique client FAQs. I also manage internal and external stakeholder expectations concerning project delivery timelines and upcoming project milestones. Show less