Faye Araneta

Experience

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  WNS Global Services Philippines Inc

  Feb 2016 - Jun 2019

  Customer Service Associate | Voice | united Airlines

  Assisted customers in booking, modifying, canceling, and rebooking their flights, ensuring a smooth and hassle-free travel experience.Responded to customer inquiries about flight details, schedules, and availability, providing accurate and timely information.Explained airline policies and guidelines to customers, helping them understand baggage allowances, check-in procedures, and other travel-related regulations.Provided solutions and alternatives for disrupted travel plans, ensuring customer satisfaction and minimizing inconvenience.Maintained detailed records of customer interactions and transactions to ensure seamless follow-up and support.Provided process clarification and assistance to newly trained colleagues, ensuring a smooth transition and understanding of program procedures.Accepted supervisor calls to handle escalated issues, delivering prompt and effective resolutions.Offered ongoing support and mentorship to colleagues, fostering a collaborative and knowledgeable work environment.Created and maintained training materials and resources to assist new hires in understanding workflows and processes.Monitored and evaluated the performance of new team members, providing feedback and identifying areas for improvement. Show less

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  TaskUs

  Sept 2019 - Aug 2020

  Customer Service Associate | Blended | Shopify

  Assisted clients in starting and migrating their accounts to Shopify, providing step-by-step guidance and support.Advised clients on managing staff access, billing, financing, and setting up checkout pages, POS systems, and online stores.Helped clients manage their products, orders, payments, shipping, and delivery, ensuring smooth and efficient operations.Ensured the privacy and security of accounts by monitoring for fraudulent activities and providing guidance on best practices.Guided clients in creating discounts and campaigns, viewing analytics, and coordinated with website tech support for coding needs. Show less

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  Majorel

  Aug 2020 - Apr 2022

  Customer Service Associate | Blended | Microsoft Advertising

  Assisted clients via chat, providing prompt and effective support for their Microsoft Advertising accounts.Sent regular updates via email about account status, performance, and optimizations to keep clients informed.Helped clients optimize their websites to attract more customers and improve advertising results.Conducted thorough checks to identify and prevent fraudulent accounts, ensuring a secure and trustworthy advertising environment.Provided personalized recommendations and solutions to enhance clients' advertising strategies and achieve their business goals. Show less

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  Pass The Property

  Mar 2022 - Jun 2022

  Property Management Associate

  Managed hotel reservations from check-in details to check-out, ensuring seamless guest experiences.Sent updates about accommodations via SMS, keeping guests informed and reassured throughout their stay.Managed property listings on Booking.com, Agoda, Airbnb, and direct websites, ensuring accurate and attractive presentations.Coordinated communication between cleaners post check-out and arranged for technicians when necessary, maintaining high property standards.

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  TTEC

  Jul 2022 - Dec 2022

  Booking.com Specialist

  Managed hotel reservations, including modifications, cancellations, and refund requests, ensuring accuracy and customer satisfaction.Communicated with property owners and customers via email, chat, and phone to address inquiries and provide assistance.Processed and documented all changes and cancellations promptly to maintain up-to-date reservation records.Coordinated with property owners to resolve booking issues and ensure smooth operation of reservation processes.Provided exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner. Show less

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  Society Mortgage

  Dec 2022 - Nov 2023

  Loan Officer Assistant

  Utilized strong attention to detail to identify discrepancies in borrower paperwork, leading to a 10% decrease in loan application rejections.Efficiently managed a high volume of customer inquiries through phone, email, and messaging platforms, ensuring timely and accurate responses.Provided accurate and comprehensive information to customers regarding loan products and services.Maintained detailed records of customer interactions and updated relevant databases accordingly.Addressed customer inquiries and resolved issues courteously and professionally.Assisted in processing and reviewing over 100 mortgage applications, resulting in a 15% increase in loan approvals compared to the previous year.Implemented a streamlined communication system with clients, leading to a 20% reduction in processing time for loan applications.Utilized advanced CRM software to track client interactions and document important details, improving efficiency by reducing processing time by 15%.Collaborated with mortgage loan officer to streamline document collection process, resulting in a 15% decrease in loan processing time. Show less

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  Roadside Assistance

  Dec 2023 - Mar 2024

  Customer Service Associate | Roadside Assistance

  Responding to inbound calls for emergency assistance (e.g., breakdowns, flat tires, lockouts, etc.).Gathering critical information such as the customer's location and vehicle details.Dispatching service providers (towing, fuel delivery, locksmiths) to the customer’s location.Providing real-time updates on the status of assistance.Offering solutions and guiding customers on immediate next steps while waiting for help.Maintaining accurate records of interactions and service requests.Ensuring a calm, empathetic, and efficient experience for customers in stressful situations. Show less

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  Society Mortgage

  Mar 2024 - Jul 2024

  Loan Officer Assistant

  Utilized strong attention to detail to identify discrepancies in borrower paperwork, leading to a 10% decrease in loan application rejections.Efficiently managed a high volume of customer inquiries through phone, email, and messaging platforms, ensuring timely and accurate responses.Provided accurate and comprehensive information to customers regarding loan products and services.Maintained detailed records of customer interactions and updated relevant databases accordingly.Addressed customer inquiries and resolved issues courteously and professionally.Assisted in processing and reviewing over 100 mortgage applications, resulting in a 15% increase in loan approvals compared to the previous year.Implemented a streamlined communication system with clients, leading to a 20% reduction in processing time for loan applications.Utilized advanced CRM software to track client interactions and document important details, improving efficiency by reducing processing time by 15%.Collaborated with mortgage loan officer to streamline document collection process, resulting in a 15% decrease in loan processing time. Show less

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  Ray White Windsor, Richmond & Pitt Town

  Sept 2024 - now

  Property Manager Administration