Carrie Dankoff

Carrie Dankoff

Member Services Representative

Followers of Carrie Dankoff561 followers
location of Carrie DankoffKensington, Maryland, United States

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  • Timeline

  • About me

    Manager of Communications at Universal Service Administrative Co. (USAC)

  • Education

    • University of Indianapolis

      -
      Bachelor of Science (B.S.) Marketing
  • Experience

    • The Honor Society of Nursing, Sigma Theta Tau International

      Jan 2002 - Jan 2003
      Member Services Representative
    • OmniSource Marketing Group

      Jan 2003 - Jan 2005
      Account Executive
    • Marino\WARE

      Apr 2005 - Sept 2007
      Sales Representative
    • Panduit

      Sept 2007 - Dec 2013

      • Developed and managed Global Sales Onboarding Program, successfully ramping 160 new sales hires.• Managed and Delivered Sales Process and Performance Management programs, driving adoption and providing coaching to sales leaders and staff on an on­going basis.• Led cross functional team dedicated to managing all CRM initiatives and system updates.• Partnered with sales leaders globally to understand the needs of their respective businesses, generating insights and proposing solutions for their unique business challenges. • Led change management initiative both internally and with global distribution partners for companies first and proprietary inventory and pricing application. Show less • Provided consistent, thorough, and compelling reporting to executive leadership and broader team. • Developed Global Executive Dashboard; providing real time critical data to leadership and resulted in significant time savings and reduction of ad hoc reporting.• Led sales enablement systems training – conducted training and developed documentation, course content, and deliver materials.• Led process improvement efforts in strategic account enablement, global virtual teaming, and lead management functionality. Show less

      • Global Sales Effectiveness Manager

        Jan 2007 - Dec 2013
      • Sales Operations Analyst, North America

        Jul 2010 - Jan 2012
      • Global Sales Coordinator

        Sept 2007 - Jul 2010
    • CEB

      Jan 2014 - Feb 2015
      Associate Director, CEB Finance Leadership Council

      Sales Executive with CEB Finance for Midsized Companies • Led new business development, specifically focused on the high-growth middle market companies.• Engaged with CXOs and senior leadership professionals globally to help teach and tailor best practices and progressive solutions within growth planning, process efficiency, and functional transformation.• Coached junior business development associates on product, industry knowledge, and commercial conversation skills.• Consistently outperformed performance metrics for client conversion and average contract value. Show less

    • Everett Design, Inc.

      Mar 2015 - May 2019
      Marketing Manager

      • Managed all aspects of digital marketing strategy and deployment including email, social media presence, and company website.• Worked directly with the executive team to develop, report, and analyze key performance measures aligned with strategic growth goals.• Implemented Customer Relationship Management processes and tools to improve workflows, team and client communication, and production forecasting.• Qualified new client and project leads.• Participated in regular client project reviews identifying lessons learned and incorporating best practices for future success. Show less

    • Universal Service Administrative Co. (USAC)

      May 2019 - now
      • Manager of Communications

        Jul 2023 - now
      • Associate Manager of Communications

        Sept 2022 - Aug 2023
      • Senior Communications Specialist

        Jun 2021 - Sept 2022
      • Communications Specialist

        May 2019 - Jun 2021
  • Licenses & Certifications

    • Helping Clients Succeed

      FranklinCovey