Ahmed Abdel Ghany

Experience

• 

  OSAK Contracting Company

  Feb 2006 - Aug 2008

  System Administrator

  Manage and maintenance Company machines, built a local network for company machines, handling software installation and applications troubleshoot.

• 

  Citibank Egypt N.A.

  Aug 2008 - now

  System Administrator & Application Support

  - Provide the first-line-of-defense for Executive support issues- Provide a “friendly face” point of contact and problem resolution for users- Provide tier 2/3 resolution of any software, hardware, network, phone, print or telecommunication issues that may arise for Helpdesk or Remote Support- Own & manage internal IT tools (ex: asset tracking, fleet management & support desk software)- Enforce IT policies (security, email, accounts, passwords, compliance, etc)- Write and update IT documentation- Assist in long term IT projects as necessary - Oversee regular Audit for most of Citi’s vendors.- Can work under pressure, Full time and as a team player. Show less

• 

  CIB Egypt

  May 2016 - now

  System Administrator

  Working as a technical support in IT PC SUPPORT Dep. as a second line of support for all CIB employees (Software & Hardware).