Chris Kelley

Experience

• 

  Rapiscan | AS&E

  Nov 2007 - now

  - Directs operations and P&L responsibility for a ~$60M service delivery team encompassing five global regions.- Leads, mentors and directs five regional managers and 120 service engineers executing service delivery for North America, Europe, Asia, Egypt and the Middle East regions.- Ensures seamless and efficient operations of a global installation base of more than 2,000 cargo x-ray systems.- Coordinates third party service providers and ensures service delivery targets meet contractual specifications. Show less - Took charge of multimillion-dollar P&L responsibility for a $5.6M North American field service division.- Oversaw, trained, and directed six direct reports executing field service for the North American region, and four additional direct reports that administered technical support for AS&E fielded systems on a global scope.-Ensured seamless and efficient operations of worldwide, 24/7 technical support. Also drove reparative and preventative maintenance actions for end-users across the nation.- Exercised collaborative leadership of product teams and system engineers to architect proactive solutions for parts obsolescence and lifecycle part replacement with a cost-effective approach. Show less - Managed P&L for $1.8M, state-of-the-art training division including oversight of two cost centers for technical support and customer service initiatives.- Directed two managers, six direct reports, and a diversity of contracted, corporate trainers.- Steered product operations, service, and maintenance training for the enterprise's full portfolio of product offerings. Also headed technical support for national and international operations as well as customer service department initiatives. Show less - Executed P&L management of a $13M Middle East and African service region. Oversaw and steered a network of internal and external service providers for AS&E's installation base on-site.- Developed and deployed nine multinational Field Service Engineers and one International Call Center Coordinator. Administered 360-degree staff evaluations and identified opportunities for growth.- Maximized resources and ensured cost-efficiencies to achieve an optimal return on investment. Also implemented corrective actions to meet and/or exceed performance expectations and business objectives. Show less

  • Senior Director, Global Cargo Service Delivery

    Nov 2007 - now

  • Director, North America Field Service and Technical Support

    Feb 2016 - Jan 2017

  • Director, Training and Technical Support

    Apr 2013 - Feb 2016

  • Technical Support Manager

    Apr 2011 - Apr 2013

  • Regional Field Service Manager, Middle East/Africa

    Apr 2009 - Apr 2011

  • Technical Support Lead, Cargo Products Division

    Nov 2007 - Apr 2009