Andy Towson

Experience

• 

  Colonial Life

  Jan 1985 - Jan 2011

  Successfully planned, corrdinated, and executed annual Open Enrollments with the account's HR department, broker, our sales force, and various Home Office departments for National Accounts. • Led cross-functional team responsible for ongoing software updates to laptop sales software used by 5000 sales reps nationwide to enroll and submit business. Successfully deployed 55 releases over 5 years without any production related issues. • Successfully implemented email software upgrade which introduced new online/offline options and enhanced communication options (replacing offline only “internally developed” email).

  • National Accounts (1000+ employees) Implementation Manager

    Jan 2009 - Jan 2011

  • Project Manager

    Jan 1985 - Jan 2009
• 

  Colonial Life

  Jul 2012 - May 2017

  National Telephonic Enrollment Call Center Manager

  • Lowered ASA from 10 minutes to 45 seconds in Year 1.• Increased sales from $5M to $14 M in 4 years.• Decreased expenses (per diems) from $300K to $150K in 4 years due to increased sales commissions.

• 

  Chick-fil-A Restaurants

  Jul 2017 - Jun 2018

  Customer Service Manager

  • Managed and worked the “front of the house” upholding Chick-fil-A’s service reputation while reaching annual sales goal.• Assisted with preparing and setting up on-site catering orders.

• 

  Macon Memorial Park

  Sept 2018 - Jan 2021

  Family Service Counselor

  • Educated and assisted families in making critical funeral/cemetery related decisions (including cost/payment) at their time of need or in advance of need (pre-planning).

• 

  Mercer University

  Feb 2021 - now

  Donor Relations Specialist

  • Download and process online gifts. Process monthly recurring credit cards and and manual credit card.• Manually key (checks, online) up to 120 gifts/day in peak times (May -Week of Giving; June - EOY)• Create and distribute critical donor tax and thank you letters.