Rajesh Kumar

Experience

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  Regenersis

  May 2013 - Sept 2015

  Team leader

  • Direct reporting to Service manager at H.O. on daily basis.• Manage the manpower, Inventory, Jigs planning, Customers, MIS Reports, Maintain Tat & Yield, Revenue generate, Mail communication, escalation & customer experience.• Provide the Technical training to our engineer, Branch & ASP also.• Managing discipline & motivation with team members, resolving escalations on first stage.• Handling service centre operations for Delhi Branch; managing North Region service centers’ escalation of service related issues.• Inform the status to customer as accordingly Eta, Pending status.• Attend the Technical issue’s Meeting with HQ Head Manager’s. • Arranging technical training & providing support to engineers for troubleshooting.• Providing online software support through GOTO Meeting, VNC Server Team Viewer • Monitoring Calls Escalation and minimize Down time. • Maintaining Hardware including printers, CPU and other devices. • Installing O/S & Software. e) Internet related issues.• Managing and troubleshooting software like Orion retail, Barista pos, Forum micro. • Create & Restore images with Symantec ghost or third party tool.• Handling service centre operations for Delhi Branch; managing North Region service center’s escalation of service related issues.• Attend the Technical issue’s Meeting with HQ Head Manager’s Show less

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  F1 Info Solutions & Services Pvt. Ltd. - India

  Sept 2015 - Aug 2023

  Technical Trainer

  • Handling PAN India Branches in F1 for technical Support & Training.• Provide Online & Classroom Technical, Process training to our engineer, Branch & ASP also.• Providing support to Branch & ASP engineers for troubleshooting.• Providing online software support through GOTO Meeting, VNC Server Team Viewer. • Manage Report on daily basis on daily basis like WTP, PPR, and Second Return & MIS Report.• Provide Technical Training for new joine and get them Certified Eng. after complete Exam. • Create Troubleshooting guide, PPT and share the Eng. for help in repair.• Discuss for different Technical Issues with Vendor TSD.• Provide online Refresh Training to our Eng. in Monthly basis for upgrading yourself.• Successfully Achieved our Targets in KPI parameters. Show less

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  F1 INFO SOLUTIONS & SERVICES PRIVATE LIMITED

  Jul 2023 - Oct 2023

  Branch Manager

  Handling google pixel project in back end repair factory.Meet goals and metrics.Communication skills to keep the teams tasks aligned and every individual motivated.Identified operational issues and devised goals and plans to address them.Assigned tasks to individuals and departments.Lead all operational management tasks of the organization, including customer services, administration, operations etc.Identify effective practices keeping in mind the competitive approach and business needs.Hold strong decision-making and problem-solving skills to maintain the pace at work.Address customer and employee satisfaction issues promptlyManage company SLA’s like repair TAT, Repeat Repair, Spare consumption etc.Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. Show less