Deep Enrich
Anna Romero
Directory Assistant
864 followers
Central Luzon, Philippines
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About me
CLSSYB | Analyst | Training | Learning & Development
Education
Sacred Heart Academy of Novaliches
1994 - 1998Secondary Education Seccondary Education
Mapua Institute of Technology
1998 - 2004BS Civil EngineeringGraduate of BS Civil Engineering
Oxford Home Study Center OHSC
2024 - 2024Diploma Project Management
Experience
NCO Group
Nov 2004 - Feb 2007Directory Assistant
Convergys
Mar 2007 - Jan 2019Trainer - Program Ready/SpecificConvergys Services Phils. Corp
Jul 2013 - Jan 2019Senior Trainer - Universal
Concentrix
Jan 2018 - May 2021Lead Senior Trainer - Provider and Customer Services
WNS Global Services
Jun 2021 - Jan 2022Assistant Manager Training - Provider Services | Workers Compensation
Springboard
Jan 2022 - Jan 2024Sales Development Representative
Oct 2023 - Jan 2024Call Quality - Inside Sales
Jan 2022 - Sept 2023
Helium 10
May 2024 - nowTraining and Quality Assurance Specialist
Licenses & Certifications
CCT T3 Certified
Convergys Learning OpsCLC 1 & 2 Certified
Training 101 & 102 Certified and a Certifier
Convergys Learning OperationsTraining With Impact
Convergys Learning Operations- View certificate
Measuring Learning Effectiveness
LinkedInDec 2021
Civil Service
THE GOVERNMENT OF THE PHILIPPINES- View certificate
How to Design and Deliver Training Programs
LinkedInDec 2021 - View certificate
Instructional Design: Adult Learners
LinkedInDec 2021 - View certificate
Sustainability Strategies
LinkedInNov 2021 - View certificate
Google Slides Essential Training
LinkedInNov 2021
Honors & Awards
- Awarded to Anna Romero2020 Q4 Top Trainer - Dec 2020
- Awarded to Anna Romero2017 Q1 Top Trainer Awardee Learning Operations Mar 2017 Attained 100% New Hire Retention
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