Milka Chan-Jukonen

Experience

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  Banyan Tree Hotel Macau

  Jul 2013 - Sept 2014

  Reservations Coordinator

  Focus in working in the reservations department was to maintain the service standards when customers contacted via email and phone. Upselling was part of the service standards to provide the best possible customer experiences and to maximise the room revenue. In order to maximize the hotel occupancy, we were frequently in touch with different room wholesalers, such as online travel agencies in China. Due to my recognized phone etiquette, I was awarded with several certificates of Excellence by achieving 100% in different hotel mystery audits. Show less

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  Four Seasons Hotel Macao, Cotai Strip

  Nov 2015 - Apr 2018

  Working in a Supervisor position in Sales Department, my duties consisted of providing data for the head of department for marketing planning and budget preparation. As an addition to that, I handled different ad-hoc reports for the managers in Sales & Marketing, including reports about sales and event performance. I also handled business enquiries about groups via email, phone and Meeting Broker. As part of day to day tasks I constantly ensured the accuracy of the bookings, revenue allocation and maintained the corporate accounts data. In this position I gained strong knowledge of “Delphi”, “Market Vision” and “Opera”, which were used to manage accounts, handle reports, manage hotel room revenue flow and maintain hotel room inventory. Show less

  • Sales Administrative Assistant

    May 2017 - Apr 2018

  • Catering and Conference Services Coordinator

    Nov 2015 - Apr 2017
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  Huawei Technologies

  Oct 2018 - Jan 2020

  Administrative Assistant

  To provide administrative support and responsible for arranging logistics for customer meetings, conferences and entertainment. I am responsible for interacting with and managing supplier relationsip in order to maximize the value and service quality in office. In addition, I am also coordinating in budget planning, invoice and billing as well as maintaining office supplies.

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  Huawei Suomi Finland

  Jan 2020 - now

  Office Manager

  On top of managing the daily office operations and being supportive administrative role in office, I am also responsible in preparation of admin related regulations and work as policy controller. I also cooperate with COO to monitoring administrative budget planning and execution in offices amongst eight countries in Nordic and Baltic. In addition, I work as organizer to arrange internal and external meetings coordinating with stakeholders and service providers. Assistance in the procurement process from customer-oriented point of view in planning and budget approval is also part of my duties as well as ensuring the compliance and regulations of health and safety are up-to-date. Show less