Mark Borsh

Experience

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  AT&T CampusWide Access Solutions - Purchased by Blackboard Inc.

  Jan 1998 - Jan 2000

  Project Manager

  Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management

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  Blackboard

  Jan 2000 - Jan 2005

  Director, Transaction System Services

  Spearheaded the vision, strategy and execution of global business plans, and managed the delivery and growth of consulting services. Developed strategic partnerships with clients and vendors to assist with technology solutions and expanded service offerings.• Managed a team of up to 20 Project Managers, Technical Consultants as well as one Manager.• Supported customer base of 450+ clients, resolving project-related issues, coordinating project schedules and timelines. Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less

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  United Healthcare

  Jan 2005 - Jan 2007

  Business Operations Manager

  Developed / implemented processes for Audit and Recovery Organization to increase medical claims recoveries. Oversaw third party vendors, monitoring performance and adherence to company policies and procedures.• Led a team of 7 Account Managers responsible for vendor relationships.• Managed overpayment recovery project for governmental business line, exceeded $60M goal.Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less

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  LeaseTeam, Inc.

  Jan 2007 - Jan 2015

  Promoted to work with Executive Management to develop strategic direction of company products and to ensure day-to-day software management decisions are in line with company vision and customer base. • Managed the Quality Assurance and Business Analysis teams.• Provide oversight and product management of the design, testing and deployment phases of the software development lifecycle to ensure product quality.• Led a cross-functional team to refine and implement software product maintenance procedures, encompassing the selection, design, testing and documentation of design changes.Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less Selected as member of development team to write detailed business requirements for customers. Developed project plans from software development phase through delivery to customer support.• Worked with clients and staff to gather requirements and map business processes for equipment finance software application.• Led planning sessions in Agile Scrum environment detailing development projects.Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Business Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less

  • Director, IT Release Management

    Jan 2011 - Jan 2015

  • Senior Business Analyst

    Jan 2007 - Jan 2011
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  Lincoln Financial Group

  Feb 2015 - Nov 2016

  Consultant

  Recruited as member of strategic project team tasked with identifying, evaluating and implementing a policy administration system for the Group Protection business.• Facilitate large group discovery sessions to elicit high-level business requirements from various stakeholders and business owners.• Map business processes for current and future capabilities, identifying client touch points and bottlenecks.Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less

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  Blue Cross and Blue Shield of Nebraska

  Nov 2016 - Oct 2019

  Manager Information Services

  Manage and develop high performing agile delivery and service teams. Responsible for enterprise data integration and API services. Mentor, coach and develop team members in a highly collaborative fast past environment. Remove impediments, resolve issues and help manage risks.• Manage 4 Agile teams, 2 delivery teams and 2 service teams.• Co-Champion the Data Integration “Community Of Practice” to provide knowledge sharing opportunities, process improvements and set data integration standards.• Led BCBSNE’s CareeRockIT program, providing IT experiences to over 400 students and young adults .Specialties:Business Analysis, Process Improvement, QA / QC, Strategic Planning, Key Accounts, Operations, Client Retention, SDLC, Application Development, Negotiations, Release Management, Testing, Agile, Project Management, Forecasting, Proposals, Product Management, Documentation, Startups, Customer Support, Team Leadership, Integration, Vendor Management Show less

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  First National Bank of Omaha

  Oct 2019 - now

  Member of technology senior leadership team with oversight for agile delivery, program and project management as well as IT business management. Responsible for SDLC governance, delivery effectiveness, performance, and metrics. - 4 direct reports with over 45 team members - 16 agile squads and up to 20 concurrent enterprise projects - Partner with 5 portfolios to intake work/projects

  • Sr. Director, Agile Project Management Office

    Feb 2021 - now

  • Director, Agile Services

    Oct 2019 - Feb 2021