Dulce Delagneau

Experience

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  TECNOSOL

  Jan 2008 - Jan 2010

  Customer Service representative/ Sales Executive

  • Sustain and enhance clients (B2B) and customer relationships and continuous follow up of cases• Meet monthly and quarterly sales targets• Handle all customer complaints and successfully execute service recovery to retain customers and business

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  TECNOSOL

  Oct 2010 - Oct 2017

  -Create and implement an effective commercial strategy aligning with business objectives and driving growth and revenue.-Efficiently manage sales team and stores resulting in improved sales performance and customer satisfaction.-Establish and follow up on monthly, quarterly, and annual sales goals, achieving sales goals and targets, contributing to overall business success.-Conduct market research and analysis of competitors, and perform better decision-making based on market insights and a competitive edge in the industry.-Create, develop, and maintain relationships with strategic partners and allies (government institutions, international organizations, banking, and financial institutions), to build solid partnerships and collaborations for business growth and enhanced credibility in the industry.-Develop leadership, educational, and skill development programs for the sales team, leading to improved performance, employee satisfaction, and professional growth. Show less

  • Sr. Marketing & Sales Manager

    Jun 2012 - Oct 2017

  • Marketing & Sales Coordinator

    Oct 2010 - Jun 2012
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  Ibex

  Oct 2017 - Jul 2018

  Digital Marketing, Sourcing and Social Media Specialist

  -Create and implement successful digital marketing campaigns to increase applicant volume and attract top talent.-Create well-structured and engaging social media content plans that align with marketing goals and resonate with the target audience.-Effectively manage and optimize Ad campaigns to increase reach, engagement, and conversions.-Develop and coordinate marketing and public relations activities to increase brand visibility and positive perception in the target market.-Coordinate the production of social media resources, including graphic design, videos, testimonials, photoshoots, events, and webinars, delivering high-quality and visually appealing resources that effectively showcase the brand and engage the audience.-Develop internal communication channels to promote the company's culture, benefits, and referral program among employees to improve employee engagement, leading to a more satisfied workforce.-Create, develop, and maintain relationships with strategic partners and allies to build solid partnerships and collaborations that support business objectives and foster mutual growth and benefit. Show less

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  Business Mindset

  Jan 2018 - May 2023

  Business Development Manager

  -Manage client relationships and communication to strengthen client relationships and enhance communication for better workflow and collaboration.-Ensure to understand and establish clear goals for our clients to deliver results aligned with client expectations and objectives.-Lead and coordinate the Marketing Team, in order to deliver efficient execution of marketing plans and cohesive teamwork to achieve objectives.-Monitor and analyze success indicators according to the client’s objectives, in order to provide recommendations and actionable insights for optimizing marketing strategies based on performance.-Create well-structured and engaging social media content plans that align with marketing goals and resonate with the target audience.-Create clear and engaging visual representations of marketing outcomes for effective client presentations.-Manage advertising budget in digital channels (Meta, LinkedIn Ads) for efficient allocation and optimization of resources to maximize ROI and reach target audiences.-Conduct training for marketing and sales executives. To enhance skills and knowledge among the team, leading to improved performance and results. Show less

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  PharosIQ

  Aug 2019 - Dec 2019

  Digital Marketing and Sourcing Specialist for Recruitment - Consulting

  -Audit and optimize the recuitment process, focused on hiring more than 30 bilingüal Sales executivesfor MRP (Market Resource Partners)-Design evaluations tools, and scorecards templates. - Apply tests and interviews to candidates. -Desing and implement digital marketing strategy in order to capture more candidates that meet the sales executive profile.-Create, Manage and optimize Facebook Ads campaigns.

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  Rossa

  May 2023 - now

  Marketing Manager

  -Provide strategic recommendations for enhancing the company's sales and marketing efforts.-Create and execute the digital and content marketing strategy of the company, to improve online presence and engagement, with targeted B2B clients.-Create, manage, and optimize paid media and lead generation campaigns (Meta and LinkedIn), to enhance brand visibility, engagement and increase the quantity and quality of leads for the business.-Analyze metrics, report results, and provide Data-driven insights for refining marketing strategies and tactics.-Create compelling and visually appealing content (posts, videos) to drive engagement and conversions on social media.-Create and manage E-mail marketing, and newsletter campaigns that drive customer engagement, lead generation, and increase brand awareness.-Write and update blogs to enhance website visibility and drive traffic. Additionally, analyze metrics to measure blog performance and inform optimization strategies. Show less