Ahmed Elsayed

Experience

• 

  Spider Company for computer services

  Jan 2012 - Jan 2012

  Technical Support

  • Replaced or repaired the necessary parts.• Supported the roll-out of new applications.• Provided support in the form of procedural documentation.• Managed multiple cases at one time.• Tested and evaluated new technologies

• 

  Data Net (TE Data’ Authorized Distributor)

  Jun 2013 - Sept 2013

  Customer Service Representative

  • Notified the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.• Maintained the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.• Followed the agreed-on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.• Recommended process improvements to facilitate the Customer care work and delight the customers.• Provided Costumer good Offers.• Dialed with Costumers in Such good way.• Sales of contracts. Show less

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  United food industries (UFI)

  Oct 2015 - Dec 2015

  Quality Assurance Engineer

  • Created detailed, comprehensive and well-structured test plans and test cases• Estimated, prioritized, planed and coordinated testing activities• Designed, developed and executed automation scripts using open-source tools.• Made sure that each process or any problem has been documented and reported.• Received customer complaints and work to resolve problems• Gauged customers and clients Satisfaction about products.• Made a daily, weekly and monthly KPIs reports.

• 

  Sabaa for Pharmaceutical and Chemical Industries

  Jan 2016 - Aug 2016

  Medical Sales Representative

  • Organized the company's medications to doctors, pharmacists, and other relevant healthcare professionals.• Scheduled appointments with doctors, pharmacists, and other healthcare professionals to promote company medications.• Prepared presentations for potential customers• Demonstrated or presenting products to health-care staff.• Built and maintained positive working relationships with medical staff.• Monitored competitor activity and competitors' products.

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  Jade Apparel Industries

  Oct 2016 - Sept 2022

  Production Engineer

  • Reviewing and monitoring production reports and prepares productivity analysis accordingly (including downtime analysis and efficiency analysis)• Directing production process per line and prepare production schedules• Recommending preventive maintenance initiatives to maintenance team based on machinery performance supervision.• Increasing Efficiency of Production, decreasing the Repairs and stains.• Calibrating different Machines and instruments used in production Area.• Controlling in station & End of Line Quality.• Applying Lean Manufacturing System.• Following up ISO 9001/2008 System.• Appling "PON” & “LEAN” Production Systems at Jade Apparel Industries. Show less

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  FreshDeal

  Oct 2022 - now

  Business Excellence Manager