Talk to sales Try for Free
Sonya S.

Sonya S.

Camp Counselor

Followers of Sonya S.729 followers
location of Sonya S.Boulder, Colorado, United States

Connect with Sonya S. to Send Message

Connect

Connect with Sonya S. to Send Message

Connect

  • Timeline

  • About me

    Ops and people leader, helping teams grow and innovate in defi

  • Education

    • Ohio University

      -
      Minor in Russian Language

      Native Speaker - Bilingual

    • Ohio University

      2011 - 2015
      Bachelor’s Degree Secondary Education and Teaching 7-12

      Secondary English Education with Concentrations in Science and History

  • Experience

    • Camp Fitch YMCA

      Jul 2008 - Aug 2013
      Camp Counselor

    • Trimble High School

      Jan 2016 - Dec 2016
      Professional Internship

    • Student Conservation Association

      May 2016 - Mar 2017
      Community Crew Leader

    • REI

      Dec 2016 - Aug 2017
      Sales Floor Team Member

    • The Friendship Circle

      Mar 2017 - Jun 2017
      Development Associate

    • 2U

      Aug 2017 - Oct 2023

      Launched and scaled two online graduate clinical practicum programs, achieving high client and customer satisfaction and retentionMaintained documentation for the entire partner lifecycle in the CRM and conducted regular, proactive audits to ensure accurate reporting to drive strategic decision-making and recommendations for improvementsLed a team of six, driving KPI achievement and maintaining a 100% employee retention rateAchieved NPS scores 20 points above the department average through effective team coachingFostered enduring client relationships and collaborated on Enterprise Partnerships for mutual benefit Show less Directed clinical internship placements for Masters-level Social Work students, delivering 100% on-time placement every trimester while leading the team to 34% quarterly site renewal rate compared to the department average of 20%Developed and mentored a high-performing team while promoting a culture of shared responsibility and collaboration through daily standups, weekly one on ones, and bi-annual performance reviewsManaged student placements across three university programs, handling approximately 100 students concurrently Show less

      • Manager, Customer Success (Placement Services)

        Sept 2021 - Oct 2023

      • Senior Customer Success Specialist

        Oct 2020 - Sept 2021

      • Customer Success Specialist II

        Oct 2019 - Sept 2020

      • Customer Success Specialist

        Jul 2018 - Oct 2019

      • Admissions Counselor

        Aug 2017 - Jul 2018

    • Noble

      Sept 2024 - now
      Operations Manager

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Habitat for Humanity
      Habitat for HumanityAssociated with Sonya S.

    • Volunteer

      Issued by Denver Kids, Inc.
      Denver Kids, Inc.Associated with Sonya S.